Managed Hosting

Your dedicated server managed by certified experts

Enterprise applications and data control without the technical burden of internal installation, maintenance and support

TeamConnect Managed Hosting customers require a high level of control over their application to manage conversions, documents, integrations as well as other technical considerations but are looking to reduce the internal need for technical expertise to manage and support the system.

Typically, TeamConnect Managed Hosting customers integrate their TeamConnect application with a number of departmental and/or corporate systems. Additionally, On-Premise customers may be looking to customize additional workflows, modules, and other items to extend TeamConnect functionality and expand the uses of the TeamConnect platform.

Secure, dedicated servers without outsourced administration, service and SLA

The TeamConnect Managed Hosting option is designed for organizations with limited IT support looking to outsource application management, maintenance, and support yet require a strong level of control over physical installation on a dedicated server. TeamConnect Managed Hosting customers alleviate internal IT challenges with:

• Hardware and network infrastructure administration
• 24x7 network operations center
• Technical expert resources for operating systems, networks, databases and TeamConnect
• Rapid response and recovery
• Patching and upgrades
• Backups and data storage
• Custom hosting for each implementation
• Customer service interface and single vendor technical support team

With comprehensive support services and maximum uptime, TeamConnect Managed Hosting eliminates security concerns and system administration tasks. Continuous and seamless access to new performance levels allows legal departments to operate more efficiently and with reduced maintenance costs.

Software license with hardware and services options

TeamConnect Managed Hosting customers purchase TeamConnect software licenses and have the option to buy or rent servers and other IT resources.

Highest level security with internal controls

TeamConnect Managed Hosting provides the highest level security, enabling outside counsel collaboration without compromising internal policies or the corporate firewall. Monitoring services keep viruses, unauthorized access, and other network-related problems at bay. Uninterrupted power supply and data backup features further ensure that your mission-critical TeamConnect application runs smoothly and with minimal downtime. Additionally, TeamConnect Managed Hosting provides customers maximum assurances with regard to Sarbanes-Oxley (SOX) legislation by enabling greater controls of business processes and related data.

To this end, TeamConnect Legal leverages Terremark’s hosting environment to offer the highest-level data security in a SAS 70 Type II-certified hosting service with 24x7 network operations center monitoring. Dedicated Mitratech experts manage all customer applications to deliver optimal configurations and ensure that service level agreements (SLAs) are met.

SAS 70 Type II certification addresses all five components of internal control as outlined in the SOX legislation: control environment, risk assessment activities, control activities, information and communication systems, and monitoring activities. SAS 70 Type II certification validates that control activities are examined annually and documented by an independent accounting and auditing firm.

Powered by Terremark for secure scalability as your needs grow

TeamConnect Managed Hosting leverages Terremark Worldwide, Inc.’s Infinistructure™ utility-computing platform, its managed hosting services and world-class infrastructure to deliver high-quality service. The foundation of Infinistructure is an enterprise-class 64-bit server and storage platform that features:

• HP ProLiant server platform
• 250-core 64-bit processing array
• Gigabit networking with hardware load-balancing features
• Total capacity of 35 terabytes of high performance fiber-attached storage with dynamic provisioning and superior disk performance to server-based storage
• Supports Windows and Linux environments

Terremark delivers proven expertise managing high availability applications and holds the following certifications:

• Microsoft Gold Certified Partner, Hosting & App Services
• HP SP Signature Certified, Hosting Services
• SAS 70 Type II Certified
• Safe Harbor Certified
• Visa U.S.A Cardholder Information Security Program (CISP) Comp

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