What started as a way to automate a single contract became an operating principle: if a process can be automated, TAP can do it. Today, Kaih Taylor, Head of Third-Party Risk Management, and her team have built 18 workflows spanning legal, compliance, procurement, HR, finance, and operations (with 6 more on the way!), making TAP the connective layer across their organization.
Kaih joins Mitratech’s Casey Headley to share how her team expanded from a single workflow to an enterprise automation program. She’ll discuss the decisions that enabled that growth, how workflow reporting evolved into operational insight, and how metrics like cycle times helped inform staffing, budget planning, and future investments. She’ll also share what’s next on her roadmap and what she’d do differently if starting again.
Whether you’re building your first workflows or expanding an established automation program, you’ll leave with a practical framework to pressure-test against your own organization.
