Create a Civil and Respectful Retail Workplace

Business and Leadership Training

Syntrios’ vast collection of business skills courses focus on core competencies that drive professional excellence, organizational performance, and business results. You’ll find a complete collection of leadership and management training that helps develop interpersonal relationships and communication skills that help maximize retention and soft skills – everything from interpersonal skills to team building and change management.

U.S. Workplace Harassment and Discrimination

This series builds upon the success of our popular harassment and discrimination curriculum. Recent updates provide a positive approach to workplace harassment and discrimination concerns, reinforce a healthy workplace culture around respectful conduct, and address changing laws and regulations, including state training requirements and case law.

The series incorporates cinematic-style video scenarios and learner guidance with a course host. Training options suit various needs; an enhanced learning approach distinguishes these courses. Versions are available for language (English, Latin American Spanish), state and manager/non-manager requirements, and industry vertical configurations.

Every organization must be committed to preventing employment discrimination. To achieve this, all managers and non-managers should be educated about anti-discrimination policies and regulations.

Request our Workplace Harassment In Retail Brochure

Creating a Civil and Respectful Workplace

A civil and respectful workplace involves a work environment where employees get along and act appropriately toward coworkers, vendors, business partners, and customers according to codes of conduct and positive behavioral norms. Workplace civility goes beyond a positive attitude. It involves affirmative acts and gestures of respect, dignity, courtesy, and kindness, which lead to better engagement and higher performance.

Request our Essential Guide to Creating a Civil and Respectful Workplace

Diversity, Equity, and Inclusion (DEI)

Syntrio’s Diversity, Equity, and Inclusion programs communicate organizational values and foster commitment to inclusive, ethical, and legal business practices. DEI represents a tremendous strength if we learn to use our differences to our advantage. We inevitably increase performance, innovation, and patient satisfaction by tying diversity to business strategy.

Request our Essential Guide to DEI

Social Media at Work

The rise of social media has impacted society and culture, including the workplace, in profound ways. Social media offers many opportunities and benefits to individuals and organizations by revolutionizing how people communicate and socialize. It also raises many challenging ethical and legal issues, including using business resources and conflicts among personal, professional, and business interests. Practical guidance can help individuals to manage these risks.

Cybersecurity and Data Protection

Syntrio’s cybersecurity library includes courses that provide interactive and engaging awareness to help you pass your audit and prevent breaches, giving your employees a security-minded culture throughout the year.

Employee and Data Privacy

Personal information can be used to identify a specific individual. It can belong to ourselves, customers, consumers, people using the Internet, employees, suppliers, business partners, and other third parties. Certain personal information is often considered private under the law. Therefore, organizations and their employees must safeguard personal information in their care. Here, learners explore the many considerations regarding handling personal data and the practical steps to protect it from theft and misuse.

PCI-DSS For Retail

This course contains essential knowledge that employees handling payment card transactions must keep data protected. It offers tailored learning pathways for card-present and card-not-present environments and an optional advanced module for managers or employees requiring additional insight into fraud identification, reporting, and other security practices.

Hotline Learning for Investigations

These courses emphasize the importance of good investigative processes following a reported concern. This ensures we treat all parties with respect and fairness while protecting the organization, its people, and assets. Investigations provide feedback about how an organization can remain compliant with the law and policies and improve operations and performance. Responding quickly and responsibly to reported issues aids in identifying and addressing problems to maintain a healthy workplace culture.