事件管理
What is incident management software?
Incident management software helps organizations prepare for, coordinate, and document responses to disruptions like IT outages, cyberattacks, and natural disasters. It serves two key functions: exercising plans beforehand via drills and tabletop exercises, and responding during live events by mobilizing teams, assigning task lists, tracking status, and logging decisions. Unlike mass-notification tools that only broadcast alerts, incident management software actively manages, documents, and analyzes the response to drive continuous improvement.
One platform to exercise, respond, and refine.
A plan is only as useful as your execution under pressure. Mitratech Preparis Incident Manager replaces manual calls and spreadsheets with structured response: deploy virtual or physical war rooms, assign action lists, and monitor live 360° status dashboards. Capture timestamped comments and recovery times during events, then analyze performance to refine future responses. Integrated with the Mitratech GRC platform, Incident Manager unifies plans from Mitratech Preparis Planner, alerts from Mitratech Preparis Alerts, and IT/DR recovery workflows into a single system.
Everything your response needs, from drill to debrief
Mitratech Preparis guides every stage of incident management — before, during, and after the event.
- 1. Exercise
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STEP 1
锻炼
Plan and run tabletop exercises and drills across multiple departments and technologies. Build an exercise roadmap, test whether your continuity and IT/DR plans actually work, and capture actual recovery times so your assumptions are grounded in evidence, not estimates.
- 2. Mobilize
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STEP 2
Mobilize
When an event is real, stand up a virtual or physical war room, distribute action lists to stakeholders, and align everyone on next steps. See the process description and recovery steps in context, right where the team is working.
- 3. Track & Document
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STEP 3
Track & Document
Monitor status on self-updating 360° dashboards, and capture timestamped comments from process and technology recovery as the event unfolds — creating the detailed incident record auditors and regulators expect.
- 4. Refine
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STEP 4
Refine
After the incident or exercise, analyze your response for effectiveness. Use captured recovery times and timestamped comments to identify fail points, close gaps, and make the next response faster.
Built to coordinate, document, and improve every response
Six capabilities that take you from a static plan to a coordinated, evidence-based response.
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Virtual & Physical War Room
Stand up a war room the moment an incident is declared, bring the right stakeholders together, and align on next steps in one shared space.
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Distributed Action Lists
Assign and distribute action lists to stakeholders so everyone knows their role, their tasks, and what comes next — no chasing people across email and text.
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360° Dashboards & Real-Time Status
Self-updating dashboards radiate critical status, process issues, and an executive summary of key takeaways, so leaders and responders make decisions on current information, not yesterday’s.
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Timestamped Recovery Comments & Incident Documentation
Capture and report timestamped comments from process and technology recovery, with the process description shown in context — building the detailed, audit-ready incident record required for regulatory compliance.
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Exercise & Recovery-Time Capture
Plan and run exercises across multiple departments and technologies, and capture actual recovery times from both tests and live incidents — so your recovery targets reflect reality.
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Post-Incident Refine & Analysis
Analyze IT/DR and continuity plans for effectiveness after an incident or exercise, identify fail points, and turn each event into a faster, more coordinated response next time.
See Mitratech Preparis Incident Manager in action
A personalized walkthrough built around your emergency communications plan.
Why resilient teams respond in Preparis
Outcomes from a connected, evidence-based incident program.
One connected loop
Exercise, respond, and refine in a single system
Audit-ready incident records
with timestamped recovery comments
Actual recovery times
captured from every test and incident
常见问题
What is incident management software?
Incident management software prepares, coordinates, and documents responses to disruptions like outages, cyberattacks, and natural disasters. It handles two main jobs: exercising plans via drills and responding during live events by mobilizing teams, distributing task lists, and tracking status. Unlike mass-notification tools or static continuity plans, it actively runs real-time responses. Mitratech Preparis Incident Manager unifies this with virtual war rooms, action lists, 360° dashboards, and audit-ready records, connecting directly to your existing Mitratech Preparis plans and alerts.
Who uses Mitratech Preparis Incident Manager?
Business continuity and disaster recovery (BC/DR) directors, crisis and emergency managers, COOs and operations leaders, and risk and compliance teams. Typically the BC/DR or crisis-management function owns the tool and governs the response; operations and technology owners execute the action lists assigned to them during an event, and risk and compliance rely on the incident record afterward.
What can I use Incident Manager for — exercises, live incidents, or both?
Both. Before an event, you plan and run tabletop exercises and drills across multiple departments and technologies, using an exercise roadmap to test whether your continuity and IT/DR plans hold up. During a live incident, you stand up a war room, distribute action lists, and track status in real time. Running exercises and real incidents in the same platform means the plan you rehearsed is the plan you execute.
Which regulations and standards does incident management support?
Detailed incident records and audit trails satisfy recovery-testing and record-keeping requirements under ISO 22301, FFIEC, and DORA. Captured recovery times and timestamped comments deliver the evidence regulators expect following incidents or exercises.
What results do teams see with Incident Manager?
Teams coordinate a faster, clearer response — everyone works from one war room and one set of action lists instead of a scramble of calls and spreadsheets. They come out of every incident and exercise with an audit-ready record, and with actual recovery-time data they can use to close gaps and improve the next response.
How is Incident Manager different from running an incident on a zoom call and a spreadsheet?
A conference call and a spreadsheet can’t assign and track action lists, can’t timestamp decisions automatically, and leave you rebuilding the timeline afterward from memory. Standalone incident tools rarely connect back to the plans you exercised or the alerts you send. Incident Manager closes the exercise → respond → refine loop in one place: you rehearse the plan, run the real event from the same platform, and analyze both to improve — with the record captured as you go.
How do we get started with Incident Manager?
Request a free demo. You’ll speak with a specialist about how your team responds today, get a walkthrough tailored to your continuity and incident-response goals, and receive recommendations for exercising, mobilizing, and refining your plans on with Mitratech Preparis.
©2026 Mitratech, Inc. 保留所有权利。
©2026 Mitratech, Inc. 保留所有权利。