Gestion des incidents

Incident management software prepares, coordinates, and documents responses to disruptions like outages, cyberattacks, and natural disasters. It handles two main jobs: exercising plans via drills and responding during live events by mobilizing teams, distributing task lists, and tracking status. Unlike mass-notification tools or static continuity plans, it actively runs real-time responses. Mitratech Preparis Incident Manager unifies this with virtual war rooms, action lists, 360° dashboards, and audit-ready records, connecting directly to your existing Mitratech Preparis plans and alerts.

Business continuity and disaster recovery (BC/DR) directors, crisis and emergency managers, COOs and operations leaders, and risk and compliance teams. Typically the BC/DR or crisis-management function owns the tool and governs the response; operations and technology owners execute the action lists assigned to them during an event, and risk and compliance rely on the incident record afterward.

Both. Before an event, you plan and run tabletop exercises and drills across multiple departments and technologies, using an exercise roadmap to test whether your continuity and IT/DR plans hold up. During a live incident, you stand up a war room, distribute action lists, and track status in real time. Running exercises and real incidents in the same platform means the plan you rehearsed is the plan you execute.

Detailed incident records and audit trails satisfy recovery-testing and record-keeping requirements under ISO 22301, FFIEC, and DORA. Captured recovery times and timestamped comments deliver the evidence regulators expect following incidents or exercises.

Teams coordinate a faster, clearer response — everyone works from one war room and one set of action lists instead of a scramble of calls and spreadsheets. They come out of every incident and exercise with an audit-ready record, and with actual recovery-time data they can use to close gaps and improve the next response.

A conference call and a spreadsheet can’t assign and track action lists, can’t timestamp decisions automatically, and leave you rebuilding the timeline afterward from memory. Standalone incident tools rarely connect back to the plans you exercised or the alerts you send. Incident Manager closes the exercise → respond → refine loop in one place: you rehearse the plan, run the real event from the same platform, and analyze both to improve — with the record captured as you go.

Request a free demo. You’ll speak with a specialist about how your team responds today, get a walkthrough tailored to your continuity and incident-response goals, and receive recommendations for exercising, mobilizing, and refining your plans on with Mitratech Preparis.