Customer First, Lawyer Second: How to Bound Risk and Move at the Speed of Busines
In this episode, the former Global Chief Legal Officer and Board Secretary sits down with host Liz Lugones to talk about what it looks like to put the internal customer at the center instead. In practice, that means bounding risk into process and technology, so routine work can move at the speed of business without a lawyer in the loop, freeing lawyers to spend their time on the high-complexity matters only they can handle.
Plus: Maxx It / Kill It — Curt on the one thing he’d tell legal to stop doing altogether: billable hours.
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Liz Lugones
Liz Lugones is Mitratech’s Vice President of Value Experience. She is a transformational, human-centered leader with over 20 years of experience helping organizations modernize complex work by aligning people, process, data, and technology, bringing a Legal Maxxing™ mindset to elevate legal operations into a strategic advantage.
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Legal Maxxing™ is all about real-world experience, practical leadership, and the honest conversations that move the industry forward. If you’re a legal operations leader, General Counsel, CLO, or innovator with a story worth sharing, we’d love to have you on the show. Reach out, and let’s set up a conversation. Your perspective could be exactly what another legal leader needs to hear.
