You Don’t Have a Tech Problem. You Have a Workflow Problem.
Most legal teams reach for AI to fix a problem that isn’t actually a technology problem — it’s a design problem.
In this episode, Liz sits down with Sheila Dusseau, Head of Global CLO Operations and Innovation at Ferring Pharmaceuticals, to unpack why bad processes just become faster bad processes once you add AI, and how design thinking can fix what tech alone can’t.
Plus: Maxx It / Kill It — Sheila on the 14-level approval process that needs to die, and why the real opportunity isn’t asking “what will AI replace” but asking where human judgment is being wasted on repetitive work in the first place.
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Liz Lugones
Liz Lugones is Mitratech’s Vice President of Value Experience. She is a transformational, human-centered leader with over 20 years of experience helping organizations modernize complex work by aligning people, process, data, and technology, bringing a Legal Maxxing™ mindset to elevate legal operations into a strategic advantage.
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Legal Maxxing™ is all about real-world experience, practical leadership, and the honest conversations that move the industry forward. If you’re a legal operations leader, General Counsel, CLO, or innovator with a story worth sharing, we’d love to have you on the show. Reach out, and let’s set up a conversation. Your perspective could be exactly what another legal leader needs to hear.
