Trakstar Terms and Conditions

2.Term and Termination.

2.1.Agreement Term. The initial term of this Agreement shall commence upon the date on which Client has both (a) clicked “Accept” to this Agreement and (b) entered into an Order Form with Trakstar (the “Effective Date”) and, unless earlier terminated in accordance with this Agreement, continue until there is no Order Form in effect.

2.2.Order Form Term. The term of each Order Form shall begin on the ‘begin date’ of the applicable Order Form (the “Order Form Begin Date”) and shall continue for the duration specified on the relevant Order Form (the “Order Form Initial Term”), at which time, subject to any fee changes made by Trakstar pursuant to this Agreement, the Order Form Term shall automatically renew for subsequent renewal terms each of that number of years equal to the number of years of the Order Form Initial Term (each an “Order Form Renewal Term” and, together with the Order Form Initial Term, “Order Form Term”), unless and until either Party provides written notice of intent not to renew at least sixty (60) days prior to the end of the then-current Order Form Term.

2.3.Termination. Upon a material breach of this Agreement, the non-breaching Party may send written notice to the breaching Party informing the breaching Party of the nature of the breach and providing thirty (30) days to cure a non-monetary breach and ten (10) days to cure a monetary breach (the “cure period”). If the breaching Party does not cure the material breach within the cure period, the non-breaching Party may immediately terminate this Agreement.

2.4.Effects of Termination.

a. À l'expiration ou à la résiliation d'un Bon de commande pour quelque raison que ce soit, (i) toutes les sommes dues à Trakstar en vertu du Bon de commande avant ladite expiration ou résiliation seront immédiatement exigibles et payables, et le Client paiera sans délai tous ces montants (et en ce qui concerne les montants non payés en raison d'un litige raisonnable, ces montants seront payés au moment et dans la mesure requise par le règlement du litige, accompagnés des frais de retard de paiement (tels que définis ci-dessous), le cas échéant) et (ii) tous les droits d'accès ou d'utilisation des Services spécifiés dans le Bon de commande, ainsi que le Système associé, prendront fin immédiatement.

b. À l'expiration ou à la résiliation du Contrat pour quelque raison que ce soit, (i) toutes les sommes dues à Trakstar au titre de tous les bons de commande avant ladite expiration ou résiliation seront immédiatement exigibles et payables, et le Client s'engage à payer sans délai toutes ces sommes (et en ce qui concerne les sommes non payées en raison d'un litige raisonnable, celles-ci seront payées au moment et dans la mesure requise par le règlement du litige, accompagnées des frais de retard (tels que définis ci-dessous), le cas échéant) ; (ii) tout accès ou utilisation des Services spécifiés dans tous les Bons de commande, ainsi que du Système associé, prendra immédiatement fin et le Client et tous les Utilisateurs cesseront immédiatement d'accéder ou d'utiliser sans limitation toute Information confidentielle de l'autre Partie en sa possession ou sous son contrôle, et (iv) le Client pourra accéder aux Données du Client (telles que définies ci-dessous) et les télécharger à partir du Système et, dans la mesure où le Client en fait la demande dans les cinq (5) jours suivant la date d'expiration ou de résiliation, Trakstar aidera le Client, aux frais de ce dernier, à télécharger les Données du Client dans leur état actuel, mais dans un format raisonnablement acceptable pour le Client. Trakstar effectuera les activités de désengagement conformément à ses procédures standard, dont une copie est disponible sur demande.

c. En outre, à l'expiration ou à la résiliation du Contrat pour quelque raison que ce soit, le Client reconnaît et accepte que, sauf accord préalable écrit entre les parties ou obligation légale contraire imposée à Trakstar, Trakstar n'est pas tenu de conserver les Données du Client pendant plus de trente (30) jours après la date d'expiration ou de résiliation, et le Client autorise Trakstar à supprimer définitivement toutes les Données du Client qui restent en sa possession ou sous son contrôle à l'issue de cette période de 30 jours. Le Client est seul responsable du téléchargement de toutes les Données client et du respect de toutes les lois applicables en matière de conservation des données.

d.The following Sections will survive the termination or expiration of this Agreement: 2.4; 3.2; 3.3; 8; 9.1; 9.2; 9.3; 9.4; 9.5; 10; 11.2; 11.3; 11.4; 12; 14; and 15.

3. Fees; Payment and Taxes

3.1.Subscription Fees.

a.Client will pay Trakstar the “per seat” subscription fee set forth on the Order Form (the “Subscription Fee”), on an annual basis in advance upon receipt of invoice. Client must provide full legal name, full company name, a valid e-mail address, correct billing information and any other information requested, including any changes in this information throughout the term of the contract, in order to complete the payment process. Client acknowledges and agrees that if Client adds additional seats at any time(s) during the term, then Trakstar may invoice Client for such additional seats at the then-current Subscription Fee. All Subscription Fees are non-refundable with the exception of circumstances in which Client terminates this Agreement for Trakstar’s material, uncured breach in accordance with Section 2.3 above, in which case Client shall receive a pro-rated refund of the prepaid Subscription Fee for the remainder of the Contract Year (as defined below).

b.Client acknowledges and agrees that Subscription Fees, which are the fees paid for each “seat,” are fixed for each Contract Year during the term (provided that Client understands that it will be required to pay for additional seats that it adds at any point(s) during the term), where “Contract Year” means each 12-month period during the term of the applicable Order Form, with the first Contract Year commencing on the effective date of such Order Form and each subsequent Contract Year commencing on the annual anniversary of such effective date. Trakstar may change the Subscription Fees for the next Contract Year upon providing at least seventy-five (75) days’ notice to Client. Trakstar may provide such notice by e-mail, posting to the Site or posting on the System itself, and Client hereby consents to receiving such notice in such manner.

3.2.Late Fees.

a. Le client paiera tous les montants facturés qui ne font pas l'objet d'un litige raisonnable dans les trente (30) jours suivant la date de facturation, sauf indication contraire expresse dans le bon de commande applicable. Le client paiera tous les montants facturés pour les années suivantes, comme indiqué dans le bon de commande applicable, dans les trente (30) jours suivant la date de facturation, sauf indication contraire expresse dans le bon de commande applicable. Le client paiera tous les montants facturés retenus qui ont fait l'objet d'un litige raisonnable dans la mesure et au moment requis par la résolution du litige.

b.Until paid in full, all amounts that are not subject to good faith dispute that are not paid within thirty (30) days of the date of invoice may, at Trakstar’s discretion, bear an interest charge at the lesser rate of twelve percent (12%) on an annualized basis or the maximum amount permitted under applicable law (the “Late Payment Fee”). With respect to amounts that were subject to good faith dispute, Client will promptly pay such amounts to the extent required by and at the time of the dispute resolution, together with the applicable Late Payment Fee, if any.

3.3.Taxes. All Subscription Fees are exclusive of, and Client will be responsible for, all taxes (including without limitation sales, value-added and similar taxes), duties and the like, other than taxes based upon or calculated by Trakstar’s net income.

4.Service Level Commitment

4.1.Availability; Service Level Exceptions. Trakstar shall use diligent, commercially reasonable efforts with the objective of making the System available to Client at least 99.5% of the time, subject to the following exceptions (“Service Level Exceptions”), for which Trakstar will not be liable:

a. les procédures de maintenance périodique, les améliorations, les réparations ou les corrections relatives au Système ou au(x) serveur(s), jugées nécessaires par Trakstar (ce qui inclut, sans s'y limiter, les mises à jour et améliorations occasionnelles du produit) ;

b. les périodes pendant lesquelles Trakstar a suspendu l'accès du Client au Système en raison d'une violation substantielle du présent Contrat par le Client, ce qui inclut, sans s'y limiter, le défaut de paiement en temps opportun des montants dus et ne faisant pas l'objet d'un litige raisonnable, à condition que Trakstar informe le Client de cette violation substantielle et que le Client ne remédie pas à cette violation dans les dix (10) jours suivant la réception de l'avis ;

c. les actes ou omissions du Client ou de ses Utilisateurs qui entraînent une défaillance ou une interruption du niveau de service, y compris, à titre d'exemple mais sans s'y limiter, l'utilisation abusive du Système par le Client, les pannes programmées ou imprévues du navigateur Internet de l'Utilisateur, les temps de réponse lents connus et persistants sur le réseau interne de l'Utilisateur, ou les problèmes liés au matériel informatique, au système de télécommunications ou à l'alimentation électrique de l'Utilisateur ; ou

d. des causes indépendantes de la volonté raisonnable de Trakstar ou qui ne sont pas raisonnablement prévisibles par Trakstar, y compris l'interruption ou la défaillance des liaisons de télécommunication ou de transmission numérique, les retards ou les défaillances dus au fournisseur d'accès Internet (FAI) du client, les attaques hostiles sur le réseau, la congestion du réseau ou tout autre cas de force majeure (tel que défini à la section 13 ci-dessous).

4.2.Client Obligation. Client agrees that it shall notify Trakstar immediately if Client suspects the System is unavailable due to a fault of Trakstar. In such notice, Client shall provide reasonable information as requested by Trakstar for proper diagnosis and repair.

4.3.Outages. For purposes of this Agreement, an “Outage” occurs when the System is unavailable to Client in Client’s hosted production environment for a reason other than a Service Level Exception and such unavailability causes the System not to meet the 99.5% availability objective (with any Service Level Exception time not counted toward the unavailable time). If an Outage occurs in three (3) consecutive months, then Client may terminate this Agreement upon providing written notice to Trakstar, provided that Client must exercise this right to terminate within thirty (30) days of the latest consecutive Outage or the Agreement will be considered in good standing.

5.Support

5.1.First-Line Support. Client shall provide first-line support to its Users. Client shall appoint an “Internal Administrator” and notify Trakstar in writing regarding the Internal Administrator’s name and contact information. The Internal Administrator shall be responsible for: input of all Client-related information and data, User ID information, and organizational structure (including without limitation accurate job titles and/or roles, which will be used in connection with role-based access to the System); and training of Client’s Users. All User questions regarding the functioning of the System shall be directed first to Client’s Internal Administrator.

5.2.Second-Line Support. Provided that Client is current in its payment of Subscription Fees under this Agreement, Trakstar shall provide its standard technical support and maintenance to Client, solely through Client’s Internal Administrator, during Trakstar’s normal business hours (9:00 AM-8:00 PM Eastern Time M-F). Trakstar may provide such support via telephone, e-mail and other Internet based technology directly to Client’s Internal Administrator. Second-line support means direct technical support of the System, including, but not limited to: (a) direct response to the Internal Administrator’s inquiries concerning performance, functionality or operation of the System; (b) a direct response to reported problems for performance deficiencies with the System; (c) a diagnosis of problems for performance deficiencies of the System; and (d) a resolution of the problems for performance deficiencies of the System. Trakstar shall also provide standard error correction and maintenance modifications to the System.

5.3.Additional Support. Notwithstanding the above, if Trakstar makes a reasonable business determination that the technical support requested by Client pursuant to Section 5.2 will entail detailed, specialized maintenance or support services different in kind or amount from those provided to other clients that subscribe to similar Services, then Trakstar shall notify Client that the requested support is considered an additional service which shall be subject to additional fees, to be negotiated.

5.4.

6.System Maintenance

Trakstar shall employ industry standard practices, using technical and organizational security measures customarily adhered to within the industry, to ensure the security, confidentiality and integrity of all Client data and other information or materials transmitted to or stored on the System by or on behalf of Client or any User (“Client Data”). Trakstar shall make backups of the Client Data in the System on a daily incremental basis during the week on a rolling, 7-day basis, and a full backup each weekend.

7.Certain Client Obligations

7.1.Client is responsible for all activity occurring under its account and will comply with all applicable local, state, national and foreign laws, treaties, and regulations in connection with its access or use of the System, including those related to data privacy, data security, international communications and the transmission of technical or personal data. Client will be solely responsible for ensuring that its Users receive sufficient training to enable proper access or use of the System. Client will be solely responsible for, and will bear the cost of, providing all equipment, facilities and connectivity, including without limitation any Internet access or telecommunications services, necessary to use and access the System.

7.2.A Client’s Users will access the System through Single Sign On (SSO) or non-SSO. If Client is to access the System through SSO, then Client will be responsible for administering the User credentials. If Client is to access the System through non-SSO, then as part of the registration and account creation process, each of Client’s Users will need a unique user name (“User Name”) and password (“Password”). User may not select a User Name that is identical to that used by another person or use a User Name that, in the sole opinion of Trakstar, is offensive or inappropriate. Client shall be solely responsible for its Users’ maintaining the confidentiality of Passwords. Client is solely responsible for all usage or activity on Client’s account, including but not limited to use of Client’s account, Client’s User Names, and Password by any third party. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of Client’s account, in Trakstar’s sole discretion, and Trakstar may refer Client to appropriate law enforcement agencies.

8.Confidential Information; Personal Information

8.1.Confidential Information.

a.For purposes of this Agreement, “Confidential Information” means (i) with respect to each party, all nonpublic, business-specific information disclosed or otherwise made available under this Agreement (but in all cases excludes Personal Information, which is addressed in Section 8.2 below) that relates to the provision or receipt, respectively, of the Services or either party’s suppliers, affiliates, investors, customers, products and/or services, pricing, research and development, technology, intellectual property, financial data, or operations and that is clearly identified as confidential at the time of disclosure or that, in light of the nature of the information itself or the circumstances surrounding its disclosure, ought in good faith to be deemed confidential, and (ii) with respect to Trakstar, the System and the Documentation.

b.Obligations. Client agrees to disclose to Trakstar only that Confidential Information of Client that is reasonably necessary to enable Trakstar to provide the Services, and Trakstar agrees to disclose to Client only that Confidential Information of Trakstar that is reasonably necessary to enable Client to receive the Services. The party receiving Confidential Information (the “Receiving Party”) from the other party (the “Disclosing Party”) will not use any Confidential Information of the Disclosing Party for any purpose other than the provision and receipt of Services under this Agreement, respectively, in accordance with all terms and conditions of this Agreement. Further, the Receiving Party will disclose the Confidential Information of the Disclosing Party only to the employees or contractors of the Receiving Party who have a need to know such Confidential Information for purposes of this Agreement and who are under a duty of confidentiality no less restrictive than the Receiving Party’s duty hereunder. The Receiving Party will protect the Disclosing Party’s Confidential Information from unauthorized use, access or disclosure in the same manner as the Receiving Party protects its own confidential or proprietary information of a similar nature and with no less than reasonable care. Client also agrees not to: (i) disclose to third parties (whether in writing or orally) any benchmark test data related to the System; and (ii) use Trakstar’s Confidential Information to create, or have a third party create, any computer software or documentation that is substantially similar to the System software.

c. Cessation des obligations. Les obligations de la partie destinataire en vertu de la présente section 8.1 concernant toute information confidentielle de la partie divulgatrice prendront fin si et lorsque la partie destinataire peut prouver que ces informations : (i) étaient déjà légalement connues de la partie destinataire au moment de leur divulgation par la partie divulgatrice ; (ii) ont été divulguées à la partie destinataire par un tiers qui avait le droit de les divulguer sans aucune restriction de confidentialité ; (iii) sont, ou sont devenues, sans faute de la part de la partie destinataire, accessibles au grand public ; ou (iv) ont été développées de manière indépendante par la partie destinataire sans accès ni utilisation des informations confidentielles de la partie divulgatrice. En outre, la partie destinataire sera autorisée à divulguer les informations confidentielles de la partie divulgatrice dans la mesure où cette divulgation est : (1) approuvée par écrit par la partie divulgatrice ; (2) nécessaire à la partie destinataire pour faire valoir ses droits en vertu du présent accord dans le cadre d'une procédure judiciaire ; ou (3) requise par la loi ou par une ordonnance d'un tribunal ou d'un organisme judiciaire ou administratif similaire, à condition que la Partie réceptrice informe rapidement et par écrit la Partie divulgatrice de cette divulgation requise et coopère avec la Partie divulgatrice, à la demande raisonnable et aux frais de cette dernière, dans le cadre de toute action légale visant à contester ou à limiter la portée de cette divulgation requise.

d. Restitution des informations confidentielles. La partie destinataire restituera à la partie divulgatrice ou détruira toutes les informations confidentielles de la partie divulgatrice en sa possession ou sous son contrôle et effacera définitivement toutes les copies électroniques de ces informations confidentielles dès réception d'une demande écrite de la partie divulgatrice.

8.2.Personal Information. Client Data might include information that can be used to identify, locate, or contact an individual, alone or when combined with other personal or identifying information (“Personal Information”). Each of the party’s rights and obligations with respect to Personal Information is set forth in Addendum A attached hereto.

9.Client Data; Client-Third Party System

9.1.Client at all times has and will have sole responsibility:

a. en ce qui concerne les Données client, pour l'exactitude, la qualité, l'intégrité, la légalité, la fiabilité et la pertinence de toutes les Données client, et le Client déclare, garantit et s'engage envers Trakstar à ce que (i) le Client dispose de tous les droits nécessaires sur toutes les Données client et autres Informations confidentielles (y compris, sans limitation, tous les droits de propriété intellectuelle et les droits relatifs aux secrets commerciaux), et qu'il a obtenu tous les consentements nécessaires, effectué toutes les divulgations nécessaires et s'est conformé à toutes les lois et réglementations applicables, y compris, sans limitation, toutes les lois et réglementations en matière de confidentialité et de sécurité des données, afin de transmettre, saisir, charger et utiliser les Données client et/ou autres Informations confidentielles qu'il entre dans le Système et de permettre à Trakstar de fournir les Services, conformément aux lois, règles ou réglementations applicables, et (ii) le Client sera responsable de toutes les mesures de protection appropriées pour la confidentialité et la sécurité de ces Données client et autres Informations confidentielles tant qu'elles sont sous la garde ou le contrôle du Client, y compris, sans limitation, les mesures de protection administratives, physiques et techniques les concernant tant que ces Données client et autres Informations confidentielles sont sous la garde ou le contrôle du Client.

b.with respect to any third party system, application, software or online service that Client requests Trakstar to access or use (each a “Client-Third Party System” and, collectively, the “Client-Third Party Systems”), for the quality, integrity, legality, reliability and appropriateness of all Client-Third Party Systems, and Client hereby represents, warrants and covenants to Trakstar that Client has all necessary rights in all Client-Third Party Systems (including without limitation all license and contract rights), and has obtained all necessary authorization from the relevant third parties, to have Trakstar access and use the Client-Third Party Systems pursuant to Client’s written instructions to allow Trakstar to access and use such Client-Third Party Systems in connection with the Services.

9.2.where Client, by virtue of itself and/or the Client Data that is submitted to the System, is subject to the General Data Protection Regulation, Regulation (EU) 2016/679 (“GDPR”), the terms of Trakstar’s data processing addendum attached as Addendum A (the “DPA”), together with the Standard Contractual Clauses and Appendices thereto, form a part of and are hereby incorporated into this Agreement by this reference and apply to the extent Client Data includes Personal Information. For the sake of clarity, when interpreting the DPA, Client will be the data controller, and Trakstar will act as a data processor. In the event Personal Information is transferred from the European Economic Area (EEA), the United Kingdom and/or Switzerland, the Standard Contractual Clauses or another adequate means of protection will apply, as further set forth in the DPA. For the purposes of the Standard Contractual Clauses, Client and its applicable affiliates are each the data exporter, and Client’s acceptance of this Agreement will be treated as Client’s or its applicable affiliate’s execution of the Standard Contractual Clauses and Appendices.

9.3.where Client, by virtue of itself and/or the Client Data that is submitted to the System, is subject to other Data Regulations, Client shall at all times comply with the Data Regulations. For purposes of this Agreement, “Data Regulation” means any applicable data protection, privacy or similar law or regulation that applies to data processed in connection with this Agreement, including FTC Guidance, self-regulatory principles set forth by the Digital Advertising Alliance, the California Consumer Privacy Act of 2018 Cal. Civil Code § 1798.100 et seq. and other U.S. state and federal legislation relating to data privacy and security, in each instance with respect to each of the foregoing as such laws and regulations are amended and revised from time to time.

9.4.Client acknowledges that use of the Services involves transmission of Client Data and other communications over the internet and other networks, and that such transmissions could potentially be accessed by unauthorized parties. Client must promptly notify Trakstar of any suspected security breach at [email protected]. Client is fully responsible, and Trakstar has no liability, for any viruses, worms, Trojan horses, or other disabling code, malware component, or code or program harmful to a network or system (collectively, “Malware”) contained in or originating from Client Data, provided that such Malware was not introduced to the Client Data through Trakstar or did not originate from Trakstar.

9.5.Client hereby authorizes Trakstar to receive, maintain, modify, distribute and display Client Data during the term of this Agreement, solely to enable Trakstar to provide the Services to Client and as otherwise authorized under this Agreement. Client further authorizes Trakstar to collect anonymized Service information, such as usage or traffic patterns, and aggregate it with such data from other clients to generate statistical information to analyze and improve the Services and to develop, display and distribute Trakstar’s Insights benchmark and similar reports, provided that Trakstar takes reasonable measures to ensure this information cannot be associated with Client, Client’s Users, or any identifiable natural person and provided further that Trakstar may only use such anonymized and aggregate Service information in deidentified form and may not attempt to reidentify the information. Except as permitted in this Agreement, Trakstar will not edit, delete, or disclose the contents of Client Data unless authorized by Client or unless Trakstar is required to do so by law or in the good faith belief that such action is necessary to: (i) conform with applicable laws or comply with legal process served on Trakstar; (ii) protect and defend the rights or property of Trakstar; (iii) enforce this Agreement; or (iv) perform Trakstar’s obligations described in this Agreement, the Specifications or in conformance with Client’s instructions.

9.6.Client will be solely responsible where Client, a person or entity acting on behalf of Client or a User deletes, corrects, destroys, damages, loses or fails to store any Client Data.

10.Intellectual Property

10.1.Trakstar Property. Client acknowledges that, as between Trakstar and Client, Trakstar is and will remain sole and exclusive owner of all right, title and interest in and to the System and Documentation, and all components and portions thereof, and all other materials, information, processes and technology used by Trakstar or made available to Client in connection with the Services, and any and all improvements, enhancements, updates, upgrades and modifications to any of the preceding (whether or not made in conjunction with this Agreement) and all Specific Works, and all patent, trade secret, copyright, trademark and other proprietary rights worldwide embodied in each of the preceding.

10.2.Client Property. As between Client and Trakstar, Client is and will remain the sole and exclusive owner of all right, title and interest in and to Client’s Confidential Information and the Client Data.

10.3.Protection of Proprietary Rights. Client shall not remove or obscure any proprietary, copyright, patent, trademark, design right, trade secret, or any other proprietary rights legends from the System or Documentation.

11.Limited Warranty; Disclaimer

11.1.Warranty. Trakstar represents and warrants that the System and the Services provided under this Agreement will substantially conform to the Specifications and the Documentation made available by Trakstar.

11.2.Disclaimer. Except as expressly provided in Section 11.1 above, Trakstar and its licensors expressly disclaim any and all representations, warranties and conditions of any kind or nature, express or implied, whether written or oral, including without limitation, representations, warranties and conditions of satisfactory quality, performance, merchantability, merchantable quality, durability, fitness for a particular purpose, title, non-infringement and those arising by statute or otherwise in law or from a course of dealing or use of trade. Trakstar and its licensors do not represent or warrant that: (a) the Services will meet the Client’s business requirements; (b) the Services will be error-free or uninterrupted or that the results obtained from its use will be accurate or reliable; or (c) all deficiencies in the System or any Services can be found or corrected. Some states do not allow limitations relating to implied warranties, so the above limitations may not apply to Client.

11.3.Acknowledgement. Where applicable, Client acknowledges that Trakstar has no control over, and no duty to take any action regarding: which of the Client’s Client Data the Client accesses via the System; what effects the Client Data may have on Client or any User; how Client may interpret or use the Client Data; or what actions Client may take as a result of having been exposed to the Client Data. Client releases Trakstar from any and all liability for Client having acquired or not acquired, used or not used, relied upon or not relied upon, acted upon or not acted upon Client Data obtained or obtainable through the System. Trakstar makes no representations or warranties concerning the content of any Client Data contained in or accessed through the System, and Trakstar will not be responsible or liable for the accuracy, completeness, copyright compliance or legality of Client Data contained in or accessed through the System.

11.4.Exclusive Remedy. Except for the exclusive remedy as provided above for service level commitments, and except for the exclusive remedy provided by Trakstar for infringement, for any breach of warranty or the failure of Trakstar to provide the services as required herein (a “deficiency”), the Client’s sole and exclusive remedy and Trakstar’s entire obligation hereunder shall be, at Trakstar’s option, for Trakstar to cure the deficiency or for Trakstar to refund an amount equal to the amount Client paid for the deficiency reduced by any benefit received by Client for the deficiency.

12.Limitations of Liability; Indemnification

12.1.Limitations.

a.TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, FOR ANY BREACH OR DEFAULT BY TRAKSTAR OF ANY OF THE PROVISIONS OF THIS AGREEMENT OTHER THAN ANY BREACH OR DEFAULT OF ADDENDUM A, UNDER NO CIRCUMSTANCE WILL TRAKSTAR AND ITS LICENSORS’ ENTIRE LIABILITY, IF ANY, EXCEED ONE TIMES (1X) THE SUBSCRIPTION FEE ACTUALLY PAID BY CLIENT TO TRAKSTAR FOR THE CONTRACT YEAR IN WHICH THE CAUSE OF ACTION FIRST AROSE. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, FOR ANY BREACH OR DEFAULT BY TRAKSTAR OF ADDENDUM A, UNDER NO CIRCUMSTANCE WILL TRAKSTAR AND ITS LICENSORS’ ENTIRE LIABILITY, IF ANY, EXCEED ONE TIMES (1X) THE SUBSCRIPTION FEE ACTUALLY PAID BY CLIENT TO TRAKSTAR FOR THE CONTRACT YEAR IN WHICH THE CAUSE OF ACTION FIRST AROSE.

b.TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT WILL TRAKSTAR AND ITS LICENSORS BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL LOSS OR DAMAGE, LOST BUSINESS REVENUE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF COVER, DAMAGES FOR DELAY, PUNITIVE OR EXEMPLARY DAMAGES, FAILURE TO REALIZE EXPECTED PROFITS OR SAVINGS OR ANY CLAIM AGAINST CLIENT BY ANY OTHER PERSON, REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER IN AN ACTION BASED ON CONTRACT, WARRANTY, STRICT LIABILITY, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, EVEN IF TRAKSTAR AND ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH LOSSES OR DAMAGES AND EVEN IF THE REMEDY SET FORTH HEREIN SHALL BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

c.EACH PROVISION OF THIS AGREEMENT THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THIS AGREEMENT BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY TRAKSTAR TO CLIENT AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THIS AGREEMENT. THE LIMITATIONS IN THIS SECTION 12 WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY IN THIS AGREEMENT.

12.2.Disclaimer. To the fullest extent allowed by law, Trakstar disclaims any liability or responsibility for the reliability, availability, or operability of the Services provided through the System. By using the System, Client acknowledge that Trakstar is not responsible or liable for any harm resulting from: (a) use of the System; (b) the temporary or permanent inability to access or retrieve any content from the System; and (c) downloading information contained on the System, including, without limitation, harm caused by viruses, worms, trojan horses, or any similar contamination or destructive program. The limitations specified in this Section will survive termination or expiration of this Agreement.

12.3.One Year Limit. No Party may bring an action, regardless of form, arising out of or related to this Agreement (other than to recover fees or expenses due to Trakstar) more than one year after the cause of action has arisen or the date of discovery of such cause, whichever is later.

12.4.Indemnification by Client. Subject to the provisions contained herein, Client agrees to defend, indemnify and hold Trakstar and its officers, directors, employees, agents, affiliates, licensors, distributors, and resellers harmless against any loss, damage, expense, or cost, including reasonable attorneys’ fees (including allocated costs for in-house legal services) (“Liabilities”) arising out of any claim, demand, proceeding, or lawsuit by a third party relating to Client’s acts or omissions related to Client’s representations, warranties and covenants set forth in Section 9.1.

12.5.Indemnification by Trakstar. In the event of a third party claim against Client asserting that Client’s use of the System infringes upon or violates any U.S. patent, copyright, trade secret, or other proprietary right, as Client’s exclusive remedy, Trakstar will defend, at Trakstar’s expense, and will indemnify Client and hold Client harmless against any loss, cost, expense (including attorneys’ fees), or liability arising out of such claim, whether or not such claim is successful. In the event an injunction or order should be obtained against use of the System by reason of the allegations, or if in Trakstar’s opinion the System is likely to become the subject of such a claim of infringement, Trakstar will, at its option and its expense, and as Client’s exclusive remedy: (a) procure for the Client the right to continue using the System; (b) replace or modify the same so that it becomes non-infringing (such modification or replacement shall be functionally equivalent in all material respects to the original); or (c) if neither (a) nor (b) is practicable, refund any prepaid subscription fees, on a pro-rated basis, for Services not rendered and terminate this Agreement. Notwithstanding the foregoing, Trakstar will not indemnify Client to the extent that the claim arises because Client altered the System or used it outside the scope of use identified in the Trakstar’s user documentation. In addition, Trakstar will not indemnify Client to the extent that an infringement claim is based upon (i) any information, design, specification, instruction, software, data, or material not furnished by Trakstar, or (ii) any system from a third party portal or other external source that is accessible to Client within or from the System (e.g., a third-party Web page accessed via a hyperlink) or (iii) based upon the combination of any system with any products or services not provided by Trakstar. This Section provides Client’s exclusive remedy for any infringement claims or damages.

13.Force Majeure

Notwithstanding anything in this Agreement to the contrary, each party will be excused from performance hereunder (excluding payment obligations) for any period and to the extent that it is prevented from performing pursuant hereto, in whole or in part, as a result of delays caused by a Force Majeure Event. For purposes of this Agreement, “Force Majeure Event” means an act of God, war (whether or not actually declared), armed conflict or the serious threat of the same, hostility, blockade, military embargo, sabotage, insurrection, rebellion, act of a public enemy, riot or other act of civil disobedience, governmental act, judicial action, explosion, act of terrorism or threat thereof (including cyberterrorism), natural disaster (including without limitation asteroid strikes or volcanic activity), violent storm (including without limitation hurricanes, tornados or blizzards), atmospheric disturbance (including without limitation geomagnetic storm, solar flare or sun outage with respect to electricity grids, transformers and satellite transmissions), destruction by lightning, fire, earthquake, tsunami, flood, plague, epidemic, pan-epidemic, quarantine, civil commotion, strike or lockout or labor dispute (excluding for the avoidance of doubt strikes of Trakstar’s staff), satellite malfunction, prolonged internet outage, communications line failure or power failure.

14.Waiver of Jury Trials and Binding Arbitration

14.1.CLIENT AND TRAKSTAR ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY. OTHER RIGHTS THAT CLIENT WOULD HAVE IF CLIENT WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION. ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN CLIENT AND TRAKSTAR ARISING FROM OR RELATING IN ANY WAY TO CLIENT’S SUBSCRIPTION TO, ACCESS TO, OR USE OF THE SYSTEM WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

14.2.The arbitration will be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and Mediation Procedures (“Commercial Rules”). The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction.

14.3.If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced.

15.Miscellaneous.

15.1.Assignment. Neither party may assign this Agreement without the other party’s prior written consent (not to be unreasonably delayed, conditioned or withheld), and any purported attempt to do so is null and void, provided, however, that either party may, without requiring the consent of the other party, assign this Agreement and all of its rights under this Agreement to an Affiliate or an assignee in the event of a merger, sale of assets of the business to which this Agreement is related, or consolidation. Any purported assignment or delegation in violation of this Section 15.1 is null and void. No assignment or delegation relieves the assigning party of any of its obligations under this Agreement.

15.2.Choice of Law. All matters arising out of or relating to this Agreement are governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Delaware.

15.3.Entire Agreement. This Agreement and all Exhibits hereto and Trakstar’s Acceptable Use Policy, a current copy of which can be accessed here, as well as agreements and other documents referred to in this Agreement constitute the entire agreement between the Parties with regard to the subject matter hereof and thereof. This Agreement supersedes all previous agreements between or among the Parties. There are no agreements, representations, or warranties between or among the Parties other than those set forth in this Agreement or the documents and agreements referred to in this Agreement.

15.4.Export Compliance. The Services, the System, and other Trakstar technology might be subject to export laws and regulations of the United States and other jurisdictions. Each party represents that it is not named on any government denied-party list. Client further represents that it is not located, and will not access or use, or permit any User to access or use, any part of the System or Services in any U.S.-embargoed country or region (including but not limited to Cuba, Iran, North Korea, Sudan, Syria or Crimea), or access or use any part of the System or Services in violation of any applicable U.S., local or foreign export laws or regulations.

15.5.Feedback. Client may, but is not required to, provide feedback to Trakstar from time to time at its discretion, which feedback will not be treated as Client’s Confidential Information. To the extent Client does provide feedback to Trakstar, Client shall, and hereby does, grant Trakstar a perpetual, irrevocable, non-exclusive, worldwide, transferable, assignable, sub-licensable, royalty-free, fully paid-up license to use and exploit the feedback for any purpose.

15.6.Independent Contractor Relationship. The relationship between the Parties to this Agreement is that of independent contractors. Neither Party is an agent, representative or employee of the other Party. Neither Party will have any right, power or authority to enter into any agreement for or on behalf of, or incur any obligation or liability of, or to otherwise bind, the other Party. This Agreement will not be interpreted or construed to create an association, agency, joint venture or partnership between the Parties or to impose any liability attributable to such a relationship upon either Party.

15.7.Notice. Any notice, approval, request, authorization, direction or other communication under this Agreement will be given in writing and will be deemed to have been delivered and given for all purposes (a) on the delivery date if delivered by confirmed facsimile; (b) on the delivery date if delivered personally to the Party to whom the same is directed; (c) one business day after deposit with a commercial overnight carrier, with written verification of receipt; or (d) five business days after the mailing date, if sent by U.S. mail, return receipt requested, postage and charges prepaid, or any other means of rapid mail delivery for which a receipt is available. The contact information below the Parties signatures may be used by the Parties hereto.

15.8.Severability. If any term or provision of this Agreement is determined to be illegal, unenforceable, or invalid in whole or in part for any reason, such illegal, unenforceable, or invalid provisions or part thereof shall be stricken from this Agreement, and such provision shall not affect the legality, enforceability, or validity of the remainder of this Agreement. If any provision or part thereof of this Agreement is stricken in accordance with the provisions of this Section, then this stricken provision shall be replaced, to the extent possible, with a legal, enforceable, and valid provision that is as similar in tenor to the stricken provision as is legally possible.

15.9.Third-Party Beneficiaries. This Agreement does not and is not intended to confer any rights or remedies upon any person or entity other than Client and Trakstar.

15.10.Waivers. The failure by Trakstar to enforce any right or provision of this Agreement will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Trakstar.

ADDENDUM A

INFORMATIONS PERSONNELLES

1.Data Processing Addendum

1.1.A copy of the Trakstar Data Processing Addendum can be found at https://www.trakstar.com/data-processing-addendum and will be executed with Clients to whom the UK and EU General Data Protection Regulation applies.

2.CCPA

2.1.Definitions. The following definitions and rules of interpretation apply in this Agreement: (i) “CCPA” means the California Consumer Privacy Act of 2018, as amended (Cal. Civ. Code §§ 1798.100 to 1798.199), the CCPA Regulations (Cal. Code Regs. tit. 11, §§ 999.300 to 999.337), and any related regulations or guidance provided by the California Attorney General, terms defined in the CCPA, including personal information and business purposes, carry the same meaning in this Addendum; (ii) “Contracted Business Purposes” means the services described in this Agreement for which Trakstar receives or accesses personal information; and (iii) “Authorized Persons” means the persons or categories of persons that Client authorizes to provide Trakstar with personal information processing instructions, which includes Employees, Contractors, Applicants, Hiring Managers, Trainees, and Trainers.

2.2.Trakstar’s CCPA Obligations.

a. Trakstar ne collectera, n'utilisera, ne conservera ou ne divulguera les informations personnelles qu'aux fins commerciales contractuelles pour lesquelles le client fournit ou autorise l'accès aux informations personnelles par les personnes autorisées.

b. Trakstar ne collectera, n'utilisera, ne conservera, ne divulguera, ne vendra ni ne mettra à disposition de quelque manière que ce soit des informations personnelles à des fins commerciales propres à Trakstar ou d'une manière non conforme à la CCPA. Si une loi oblige Trakstar à divulguer des informations personnelles à des fins sans rapport avec l'objet commercial contractuel, Trakstar doit d'abord informer le Client de l'obligation légale et lui donner la possibilité de s'y opposer ou de la contester, sauf si la loi interdit une telle notification.

c. Trakstar limitera la collecte, l'utilisation, la conservation et la divulgation des informations personnelles aux activités raisonnablement nécessaires et proportionnées à la réalisation des objectifs commerciaux contractuels ou à tout autre objectif opérationnel compatible.

d. Trakstar doit se conformer sans délai à toute demande ou instruction du Client émanant de Personnes autorisées exigeant que Trakstar fournisse, modifie, transfère ou supprime les informations personnelles, ou qu'il cesse, atténue ou corrige tout traitement non autorisé.

e. Si les objectifs commerciaux contractuels nécessitent la collecte de données personnelles auprès de particuliers pour le compte du Client, Trakstar fournira toujours un avis conforme à la CCPA au moment de la collecte, que le Client aura préalablement approuvé par écrit. Trakstar ne modifiera ni n'altérera cet avis de quelque manière que ce soit sans le consentement écrit préalable du Client.

f. Lorsque la CCPA l'autorise, Trakstar peut agréger, dépersonnaliser ou anonymiser des informations personnelles afin qu'elles ne répondent plus à la définition d'informations personnelles, et peut utiliser ces données agrégées, dépersonnalisées ou anonymisées à des fins de recherche et développement ainsi qu'à d'autres fins commerciales, telles que l'identification de tendances ou l'analyse comparative. Trakstar ne tentera pas de réidentifier les données précédemment agrégées, dépersonnalisées ou anonymisées et interdira contractuellement aux destinataires en aval de tenter de réidentifier ou de réidentifier effectivement ces données.

2.3.Assistance with Client’s CCPA Obligations.

a. Trakstar coopérera et aidera raisonnablement le Client à respecter ses obligations de conformité à la CCPA et à répondre aux demandes liées à la CCPA, y compris en répondant aux demandes vérifiables des consommateurs, en tenant compte de la nature du traitement effectué par Trakstar et des informations dont dispose Trakstar.

b. Trakstar doit immédiatement informer le Client si elle reçoit une plainte, un avis ou une communication qui concerne directement ou indirectement la conformité de l'une ou l'autre des parties à la CCPA. Plus précisément, Trakstar doit informer le Client dans un délai de [dix (10)] jours ouvrables si elle reçoit une demande vérifiable d'un consommateur en vertu de la CCPA.

2.4.Subcontracting

a. Trakstar peut faire appel à des sous-traitants pour fournir certaines parties des services commerciaux sous contrat. Trakstar ne peut divulguer au sous-traitant aucune information que la CCPA considérerait comme une vente.

b. Pour chaque sous-traitant utilisé, Trakstar fournira au Client une liste à jour indiquant :

(1) The subcontractor’s name, address and contact information.

(2) The type of services provided by the subcontractor.

(3) The personal information categories disclosed to the subcontractor in the preceding 12 months.

c. Trakstar reste entièrement responsable envers le Client de l'exécution par le sous-traitant de ses obligations contractuelles.

d. Dans le cas où Trakstar vérifie la conformité d'un sous-traitant à ses obligations en matière de renseignements personnels, Trakstar fournira les résultats de la vérification au client.

2.5.CCPA Warranties.

a. Chaque partie se conformera à toutes les exigences applicables de la CCPA lors de la collecte, de l'utilisation, de la conservation ou de la divulgation d'informations personnelles.

b. Trakstar garantit qu'elle n'a aucune raison de croire que les exigences ou restrictions de la CCPA l'empêchent de fournir l'un des services prévus dans le contrat ou d'exécuter ses obligations en vertu du présent accord. Trakstar doit, dès qu'elle en a connaissance, informer le client de toute modification des exigences de la CCPA susceptible d'avoir un impact négatif sur l'exécution de ses obligations en vertu du présent accord.