Trakstar Terms and Conditions

2.Term and Termination.

2.1.Agreement Term. The initial term of this Agreement shall commence upon the date on which Client has both (a) clicked “Accept” to this Agreement and (b) entered into an Order Form with Trakstar (the “Effective Date”) and, unless earlier terminated in accordance with this Agreement, continue until there is no Order Form in effect.

2.2.Order Form Term. The term of each Order Form shall begin on the ‘begin date’ of the applicable Order Form (the “Order Form Begin Date”) and shall continue for the duration specified on the relevant Order Form (the “Order Form Initial Term”), at which time, subject to any fee changes made by Trakstar pursuant to this Agreement, the Order Form Term shall automatically renew for subsequent renewal terms each of that number of years equal to the number of years of the Order Form Initial Term (each an “Order Form Renewal Term” and, together with the Order Form Initial Term, “Order Form Term”), unless and until either Party provides written notice of intent not to renew at least sixty (60) days prior to the end of the then-current Order Form Term.

2.3.Termination. Upon a material breach of this Agreement, the non-breaching Party may send written notice to the breaching Party informing the breaching Party of the nature of the breach and providing thirty (30) days to cure a non-monetary breach and ten (10) days to cure a monetary breach (the “cure period”). If the breaching Party does not cure the material breach within the cure period, the non-breaching Party may immediately terminate this Agreement.

2.4.Effects of Termination.

a. Bei Ablauf oder Kündigung eines Bestellformulars aus irgendeinem Grund (i) werden alle Beträge, die Trakstar gemäß dem Bestellformular vor diesem Ablauf oder dieser Kündigung zustehen, sofort fällig und zahlbar, und der Kunde alle diese Beträge unverzüglich zu zahlen (und in Bezug auf Beträge, die aufgrund einer berechtigten Streitigkeit nicht gezahlt wurden, werden diese Beträge zum Zeitpunkt und in dem Umfang, wie es die Beilegung der Streitigkeit erfordert, zusammen mit etwaigen Verzugsgebühren (wie unten definiert) gezahlt) und (ii) alle Rechte auf Zugang zu oder Nutzung der im Bestellformular angegebenen Dienste und des zugehörigen Systems sofort erlöschen.

b. Bei Ablauf oder Kündigung der Vereinbarung aus irgendeinem Grund (i) werden alle Beträge, die Trakstar gemäß allen Bestellformularen vor diesem Ablauf oder dieser Kündigung geschuldet werden, sofort fällig und zahlbar, und der Kunde wird alle diese Beträge unverzüglich bezahlen (und in Bezug auf Beträge, die aufgrund einer angemessenen Streitigkeit nicht bezahlt wurden, werden diese Beträge zum Zeitpunkt und in dem Umfang, wie es die Beilegung der Streitigkeit erfordert, zusammen mit etwaigen Verzugsgebühren (wie unten definiert) bezahlt), (ii) wird jeglicher Zugriff auf oder jegliche Nutzung der in allen Bestellformularen angegebenen Dienste und des zugehörigen Systems sofort beendet, und der Kunde und alle Nutzer werden den Zugriff auf oder die Nutzung der Dienste unverzüglich einstellen, ohne Einschränkung der vertraulichen Informationen der anderen Partei, die sich in ihrem Besitz oder unter ihrer Kontrolle befinden, und (iv) Der Kunde kann auf die Kundendaten (wie unten definiert) aus dem System zugreifen und diese herunterladen, und sofern der Kunde dies innerhalb von fünf (5) Tagen nach Ablauf oder Kündigung beantragt, wird Trakstar den Kunden auf dessen Kosten beim Herunterladen der Kundendaten in ihrem dann aktuellen Zustand, jedoch in einem für den Kunden angemessen akzeptablen Format, unterstützen. Trakstar führt die Offboarding-Aktivitäten gemäß den Standardverfahren von Trakstar durch, die auf Anfrage in Kopie erhältlich sind.

c. Darüber hinaus gilt bei Ablauf oder Kündigung der Vereinbarung aus irgendeinem Grund Folgendes: erkennt der Kunde an und stimmt zu, dass Trakstar nicht verpflichtet ist, Kundendaten länger als dreißig (30) Tage nach dem Datum des Ablaufs oder der Kündigung aufzubewahren, es sei denn, die Parteien haben zuvor schriftlich etwas anderes vereinbart oder Trakstar ist gesetzlich dazu verpflichtet. Der Kunde ermächtigt Trakstar, alle Kundendaten, die sich am Ende dieses 30-Tage-Zeitraums noch im Besitz oder unter der Kontrolle von Trakstar befinden, dauerhaft zu löschen. Der Kunde ist allein verantwortlich für das Herunterladen aller Kundendaten und die Einhaltung aller für den Kunden geltenden Gesetze zur Datenaufbewahrung.

d.The following Sections will survive the termination or expiration of this Agreement: 2.4; 3.2; 3.3; 8; 9.1; 9.2; 9.3; 9.4; 9.5; 10; 11.2; 11.3; 11.4; 12; 14; and 15.

3. Fees; Payment and Taxes

3.1.Subscription Fees.

a.Client will pay Trakstar the “per seat” subscription fee set forth on the Order Form (the “Subscription Fee”), on an annual basis in advance upon receipt of invoice. Client must provide full legal name, full company name, a valid e-mail address, correct billing information and any other information requested, including any changes in this information throughout the term of the contract, in order to complete the payment process. Client acknowledges and agrees that if Client adds additional seats at any time(s) during the term, then Trakstar may invoice Client for such additional seats at the then-current Subscription Fee. All Subscription Fees are non-refundable with the exception of circumstances in which Client terminates this Agreement for Trakstar’s material, uncured breach in accordance with Section 2.3 above, in which case Client shall receive a pro-rated refund of the prepaid Subscription Fee for the remainder of the Contract Year (as defined below).

b.Client acknowledges and agrees that Subscription Fees, which are the fees paid for each “seat,” are fixed for each Contract Year during the term (provided that Client understands that it will be required to pay for additional seats that it adds at any point(s) during the term), where “Contract Year” means each 12-month period during the term of the applicable Order Form, with the first Contract Year commencing on the effective date of such Order Form and each subsequent Contract Year commencing on the annual anniversary of such effective date. Trakstar may change the Subscription Fees for the next Contract Year upon providing at least seventy-five (75) days’ notice to Client. Trakstar may provide such notice by e-mail, posting to the Site or posting on the System itself, and Client hereby consents to receiving such notice in such manner.

3.2.Late Fees.

a. Der Kunde zahlt alle in Rechnung gestellten Beträge, die nicht Gegenstand einer begründeten Beanstandung sind, innerhalb von dreißig (30) Tagen nach Rechnungsdatum, sofern im jeweiligen Bestellformular nicht ausdrücklich etwas anderes festgelegt ist. Der Kunde zahlt alle Rechnungsbeträge für die Folgejahre gemäß dem geltenden Bestellformular innerhalb von dreißig (30) Tagen nach Rechnungsdatum, sofern im geltenden Bestellformular nicht ausdrücklich etwas anderes festgelegt ist. Der Kunde zahlt alle einbehaltenen Rechnungsbeträge, die Gegenstand einer begründeten Beanstandung waren, in dem Umfang und zu dem Zeitpunkt, der durch die Beilegung der Beanstandung erforderlich wird.

b.Until paid in full, all amounts that are not subject to good faith dispute that are not paid within thirty (30) days of the date of invoice may, at Trakstar’s discretion, bear an interest charge at the lesser rate of twelve percent (12%) on an annualized basis or the maximum amount permitted under applicable law (the “Late Payment Fee”). With respect to amounts that were subject to good faith dispute, Client will promptly pay such amounts to the extent required by and at the time of the dispute resolution, together with the applicable Late Payment Fee, if any.

3.3.Taxes. All Subscription Fees are exclusive of, and Client will be responsible for, all taxes (including without limitation sales, value-added and similar taxes), duties and the like, other than taxes based upon or calculated by Trakstar’s net income.

4.Service Level Commitment

4.1.Availability; Service Level Exceptions. Trakstar shall use diligent, commercially reasonable efforts with the objective of making the System available to Client at least 99.5% of the time, subject to the following exceptions (“Service Level Exceptions”), for which Trakstar will not be liable:

a. regelmäßige Wartungsarbeiten, Verbesserungen, Reparaturen oder Korrekturen in Bezug auf das System oder die Server, die Trakstar für notwendig erachtet (einschließlich, aber nicht beschränkt auf seltene Produktaktualisierungen und -verbesserungen);

b. Zeiträume, in denen Trakstar den Zugang des Kunden zum System aufgrund eines wesentlichen Verstoßes des Kunden gegen diese Vereinbarung ausgesetzt hat, einschließlich, aber nicht beschränkt auf die Nichtzahlung fälliger Beträge, die nicht Gegenstand einer angemessenen Streitigkeit sind, vorausgesetzt, dass Trakstar den Kunden über einen solchen wesentlichen Verstoß informiert und der Kunde diesen Verstoß nicht innerhalb von zehn (10) Tagen nach Erhalt der Mitteilung behebt;

c. Handlungen oder Unterlassungen des Kunden oder seiner Nutzer, die zu einer Beeinträchtigung oder einem Ausfall des Servicelevels führen, darunter beispielsweise, aber nicht beschränkt auf den Missbrauch des Systems durch den Kunden, geplante oder ungeplante Ausfälle des Internetbrowsers des Nutzers, bekannte und anhaltende langsame Reaktionszeiten im internen Netzwerk des Nutzers oder Probleme mit der Computerhardware, dem Telekommunikationssystem oder der Stromversorgung des Nutzers; oder

d. Ursachen, die außerhalb der zumutbaren Kontrolle von Trakstar liegen oder für Trakstar nicht vorhersehbar sind, einschließlich Unterbrechungen oder Ausfälle von Telekommunikations- oder digitalen Übertragungsverbindungen, Verzögerungen oder Ausfälle aufgrund des Internetdienstanbieters (ISP) des Kunden, feindliche Netzwerkangriffe, Netzwerküberlastung oder andere Ereignisse höherer Gewalt (wie in Abschnitt 13 unten definiert).

4.2.Client Obligation. Client agrees that it shall notify Trakstar immediately if Client suspects the System is unavailable due to a fault of Trakstar. In such notice, Client shall provide reasonable information as requested by Trakstar for proper diagnosis and repair.

4.3.Outages. For purposes of this Agreement, an “Outage” occurs when the System is unavailable to Client in Client’s hosted production environment for a reason other than a Service Level Exception and such unavailability causes the System not to meet the 99.5% availability objective (with any Service Level Exception time not counted toward the unavailable time). If an Outage occurs in three (3) consecutive months, then Client may terminate this Agreement upon providing written notice to Trakstar, provided that Client must exercise this right to terminate within thirty (30) days of the latest consecutive Outage or the Agreement will be considered in good standing.

5.Support

5.1.First-Line Support. Client shall provide first-line support to its Users. Client shall appoint an “Internal Administrator” and notify Trakstar in writing regarding the Internal Administrator’s name and contact information. The Internal Administrator shall be responsible for: input of all Client-related information and data, User ID information, and organizational structure (including without limitation accurate job titles and/or roles, which will be used in connection with role-based access to the System); and training of Client’s Users. All User questions regarding the functioning of the System shall be directed first to Client’s Internal Administrator.

5.2.Second-Line Support. Provided that Client is current in its payment of Subscription Fees under this Agreement, Trakstar shall provide its standard technical support and maintenance to Client, solely through Client’s Internal Administrator, during Trakstar’s normal business hours (9:00 AM-8:00 PM Eastern Time M-F). Trakstar may provide such support via telephone, e-mail and other Internet based technology directly to Client’s Internal Administrator. Second-line support means direct technical support of the System, including, but not limited to: (a) direct response to the Internal Administrator’s inquiries concerning performance, functionality or operation of the System; (b) a direct response to reported problems for performance deficiencies with the System; (c) a diagnosis of problems for performance deficiencies of the System; and (d) a resolution of the problems for performance deficiencies of the System. Trakstar shall also provide standard error correction and maintenance modifications to the System.

5.3.Additional Support. Notwithstanding the above, if Trakstar makes a reasonable business determination that the technical support requested by Client pursuant to Section 5.2 will entail detailed, specialized maintenance or support services different in kind or amount from those provided to other clients that subscribe to similar Services, then Trakstar shall notify Client that the requested support is considered an additional service which shall be subject to additional fees, to be negotiated.

5.4.

6.System Maintenance

Trakstar shall employ industry standard practices, using technical and organizational security measures customarily adhered to within the industry, to ensure the security, confidentiality and integrity of all Client data and other information or materials transmitted to or stored on the System by or on behalf of Client or any User (“Client Data”). Trakstar shall make backups of the Client Data in the System on a daily incremental basis during the week on a rolling, 7-day basis, and a full backup each weekend.

7.Certain Client Obligations

7.1.Client is responsible for all activity occurring under its account and will comply with all applicable local, state, national and foreign laws, treaties, and regulations in connection with its access or use of the System, including those related to data privacy, data security, international communications and the transmission of technical or personal data. Client will be solely responsible for ensuring that its Users receive sufficient training to enable proper access or use of the System. Client will be solely responsible for, and will bear the cost of, providing all equipment, facilities and connectivity, including without limitation any Internet access or telecommunications services, necessary to use and access the System.

7.2.A Client’s Users will access the System through Single Sign On (SSO) or non-SSO. If Client is to access the System through SSO, then Client will be responsible for administering the User credentials. If Client is to access the System through non-SSO, then as part of the registration and account creation process, each of Client’s Users will need a unique user name (“User Name”) and password (“Password”). User may not select a User Name that is identical to that used by another person or use a User Name that, in the sole opinion of Trakstar, is offensive or inappropriate. Client shall be solely responsible for its Users’ maintaining the confidentiality of Passwords. Client is solely responsible for all usage or activity on Client’s account, including but not limited to use of Client’s account, Client’s User Names, and Password by any third party. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of Client’s account, in Trakstar’s sole discretion, and Trakstar may refer Client to appropriate law enforcement agencies.

8.Confidential Information; Personal Information

8.1.Confidential Information.

a.For purposes of this Agreement, “Confidential Information” means (i) with respect to each party, all nonpublic, business-specific information disclosed or otherwise made available under this Agreement (but in all cases excludes Personal Information, which is addressed in Section 8.2 below) that relates to the provision or receipt, respectively, of the Services or either party’s suppliers, affiliates, investors, customers, products and/or services, pricing, research and development, technology, intellectual property, financial data, or operations and that is clearly identified as confidential at the time of disclosure or that, in light of the nature of the information itself or the circumstances surrounding its disclosure, ought in good faith to be deemed confidential, and (ii) with respect to Trakstar, the System and the Documentation.

b.Obligations. Client agrees to disclose to Trakstar only that Confidential Information of Client that is reasonably necessary to enable Trakstar to provide the Services, and Trakstar agrees to disclose to Client only that Confidential Information of Trakstar that is reasonably necessary to enable Client to receive the Services. The party receiving Confidential Information (the “Receiving Party”) from the other party (the “Disclosing Party”) will not use any Confidential Information of the Disclosing Party for any purpose other than the provision and receipt of Services under this Agreement, respectively, in accordance with all terms and conditions of this Agreement. Further, the Receiving Party will disclose the Confidential Information of the Disclosing Party only to the employees or contractors of the Receiving Party who have a need to know such Confidential Information for purposes of this Agreement and who are under a duty of confidentiality no less restrictive than the Receiving Party’s duty hereunder. The Receiving Party will protect the Disclosing Party’s Confidential Information from unauthorized use, access or disclosure in the same manner as the Receiving Party protects its own confidential or proprietary information of a similar nature and with no less than reasonable care. Client also agrees not to: (i) disclose to third parties (whether in writing or orally) any benchmark test data related to the System; and (ii) use Trakstar’s Confidential Information to create, or have a third party create, any computer software or documentation that is substantially similar to the System software.

c. Beendigung der Verpflichtungen. Die Verpflichtungen der empfangenden Partei gemäß diesem Abschnitt 8.1 in Bezug auf vertrauliche Informationen der offenlegenden Partei enden, wenn die empfangende Partei nachweisen kann, dass diese Informationen: (i) der empfangenden Partei zum Zeitpunkt der Offenlegung durch die offenlegende Partei bereits rechtmäßig bekannt waren; (ii) der empfangenden Partei von einem Dritten offengelegt wurden, der das Recht hatte, diese Offenlegung ohne Vertraulichkeitsbeschränkungen vorzunehmen; (iii) der Öffentlichkeit allgemein zugänglich sind oder ohne Verschulden der empfangenden Partei allgemein zugänglich geworden sind; oder (iv) von der empfangenden Partei unabhängig entwickelt wurden, ohne dass sie Zugang zu den vertraulichen Informationen der offenlegenden Partei hatte oder diese nutzte. Darüber hinaus ist es der empfangenden Partei gestattet, vertrauliche Informationen der offenlegenden Partei offenzulegen, sofern diese Offenlegung: (1) von der offenlegenden Partei schriftlich genehmigt wurde; (2) für die empfangende Partei erforderlich ist, um ihre Rechte aus dieser Vereinbarung im Zusammenhang mit einem Gerichtsverfahren durchzusetzen; oder (3) gesetzlich oder durch eine Anordnung eines Gerichts oder einer ähnlichen Justiz- oder Verwaltungsbehörde vorgeschrieben ist, vorausgesetzt, dass die empfangende Partei die offenlegende Partei unverzüglich und schriftlich über eine solche vorgeschriebene Offenlegung informiert und mit der offenlegenden Partei auf deren angemessene Aufforderung und auf deren Kosten bei allen rechtmäßigen Maßnahmen zur Anfechtung oder Einschränkung des Umfangs einer solchen vorgeschriebenen Offenlegung zusammenarbeitet.

d. Rückgabe vertraulicher Informationen. Die empfangende Partei wird alle vertraulichen Informationen der offenlegenden Partei, die sich in ihrem Besitz oder unter ihrer Kontrolle befinden, an die offenlegende Partei zurückgeben oder vernichten und alle elektronischen Kopien dieser vertraulichen Informationen unverzüglich nach schriftlicher Aufforderung durch die offenlegende Partei dauerhaft löschen.

8.2.Personal Information. Client Data might include information that can be used to identify, locate, or contact an individual, alone or when combined with other personal or identifying information (“Personal Information”). Each of the party’s rights and obligations with respect to Personal Information is set forth in Addendum A attached hereto.

9.Client Data; Client-Third Party System

9.1.Client at all times has and will have sole responsibility:

a. in Bezug auf Kundendaten für die Richtigkeit, Qualität, Integrität, Rechtmäßigkeit, Zuverlässigkeit und Angemessenheit aller Kundendaten, und der Kunde erklärt, garantiert und versichert Trakstar hiermit, dass (i) der Kunde über alle erforderlichen Rechte an allen Kundendaten und anderen vertraulichen Informationen (einschließlich, aber nicht beschränkt auf alle Rechte an geistigem Eigentum und Geschäftsgeheimnissen) verfügt und alle erforderlichen Zustimmungen eingeholt, alle erforderlichen Offenlegungen vorgenommen und alle geltenden Gesetze und Vorschriften eingehalten hat, einschließlich, aber nicht beschränkt auf alle Gesetze und Vorschriften zum Datenschutz und zur Datensicherheit, um diese Kundendaten und/oder sonstigen vertraulichen Informationen, die er in das System eingibt, zu übertragen, einzugeben, zu laden und zu verwenden und Trakstar die Erbringung der Dienste zu ermöglichen, wie dies nach den geltenden Gesetzen, Vorschriften oder Bestimmungen erforderlich ist, und (ii) Der Kunde ist für alle angemessenen Sicherheitsvorkehrungen zum Schutz der Privatsphäre und der Sicherheit dieser Kundendaten und anderer vertraulicher Informationen verantwortlich, solange sich diese in der Obhut oder unter der Kontrolle des Kunden befinden, einschließlich, aber nicht beschränkt auf administrative, physische und technische Sicherheitsvorkehrungen in Bezug auf diese Kundendaten und anderen vertraulichen Informationen, solange sich diese in der Obhut oder unter der Kontrolle des Kunden befinden.

b.with respect to any third party system, application, software or online service that Client requests Trakstar to access or use (each a “Client-Third Party System” and, collectively, the “Client-Third Party Systems”), for the quality, integrity, legality, reliability and appropriateness of all Client-Third Party Systems, and Client hereby represents, warrants and covenants to Trakstar that Client has all necessary rights in all Client-Third Party Systems (including without limitation all license and contract rights), and has obtained all necessary authorization from the relevant third parties, to have Trakstar access and use the Client-Third Party Systems pursuant to Client’s written instructions to allow Trakstar to access and use such Client-Third Party Systems in connection with the Services.

9.2.where Client, by virtue of itself and/or the Client Data that is submitted to the System, is subject to the General Data Protection Regulation, Regulation (EU) 2016/679 (“GDPR”), the terms of Trakstar’s data processing addendum attached as Addendum A (the “DPA”), together with the Standard Contractual Clauses and Appendices thereto, form a part of and are hereby incorporated into this Agreement by this reference and apply to the extent Client Data includes Personal Information. For the sake of clarity, when interpreting the DPA, Client will be the data controller, and Trakstar will act as a data processor. In the event Personal Information is transferred from the European Economic Area (EEA), the United Kingdom and/or Switzerland, the Standard Contractual Clauses or another adequate means of protection will apply, as further set forth in the DPA. For the purposes of the Standard Contractual Clauses, Client and its applicable affiliates are each the data exporter, and Client’s acceptance of this Agreement will be treated as Client’s or its applicable affiliate’s execution of the Standard Contractual Clauses and Appendices.

9.3.where Client, by virtue of itself and/or the Client Data that is submitted to the System, is subject to other Data Regulations, Client shall at all times comply with the Data Regulations. For purposes of this Agreement, “Data Regulation” means any applicable data protection, privacy or similar law or regulation that applies to data processed in connection with this Agreement, including FTC Guidance, self-regulatory principles set forth by the Digital Advertising Alliance, the California Consumer Privacy Act of 2018 Cal. Civil Code § 1798.100 et seq. and other U.S. state and federal legislation relating to data privacy and security, in each instance with respect to each of the foregoing as such laws and regulations are amended and revised from time to time.

9.4.Client acknowledges that use of the Services involves transmission of Client Data and other communications over the internet and other networks, and that such transmissions could potentially be accessed by unauthorized parties. Client must promptly notify Trakstar of any suspected security breach at [email protected]. Client is fully responsible, and Trakstar has no liability, for any viruses, worms, Trojan horses, or other disabling code, malware component, or code or program harmful to a network or system (collectively, “Malware”) contained in or originating from Client Data, provided that such Malware was not introduced to the Client Data through Trakstar or did not originate from Trakstar.

9.5.Client hereby authorizes Trakstar to receive, maintain, modify, distribute and display Client Data during the term of this Agreement, solely to enable Trakstar to provide the Services to Client and as otherwise authorized under this Agreement. Client further authorizes Trakstar to collect anonymized Service information, such as usage or traffic patterns, and aggregate it with such data from other clients to generate statistical information to analyze and improve the Services and to develop, display and distribute Trakstar’s Insights benchmark and similar reports, provided that Trakstar takes reasonable measures to ensure this information cannot be associated with Client, Client’s Users, or any identifiable natural person and provided further that Trakstar may only use such anonymized and aggregate Service information in deidentified form and may not attempt to reidentify the information. Except as permitted in this Agreement, Trakstar will not edit, delete, or disclose the contents of Client Data unless authorized by Client or unless Trakstar is required to do so by law or in the good faith belief that such action is necessary to: (i) conform with applicable laws or comply with legal process served on Trakstar; (ii) protect and defend the rights or property of Trakstar; (iii) enforce this Agreement; or (iv) perform Trakstar’s obligations described in this Agreement, the Specifications or in conformance with Client’s instructions.

9.6.Client will be solely responsible where Client, a person or entity acting on behalf of Client or a User deletes, corrects, destroys, damages, loses or fails to store any Client Data.

10.Intellectual Property

10.1.Trakstar Property. Client acknowledges that, as between Trakstar and Client, Trakstar is and will remain sole and exclusive owner of all right, title and interest in and to the System and Documentation, and all components and portions thereof, and all other materials, information, processes and technology used by Trakstar or made available to Client in connection with the Services, and any and all improvements, enhancements, updates, upgrades and modifications to any of the preceding (whether or not made in conjunction with this Agreement) and all Specific Works, and all patent, trade secret, copyright, trademark and other proprietary rights worldwide embodied in each of the preceding.

10.2.Client Property. As between Client and Trakstar, Client is and will remain the sole and exclusive owner of all right, title and interest in and to Client’s Confidential Information and the Client Data.

10.3.Protection of Proprietary Rights. Client shall not remove or obscure any proprietary, copyright, patent, trademark, design right, trade secret, or any other proprietary rights legends from the System or Documentation.

11.Limited Warranty; Disclaimer

11.1.Warranty. Trakstar represents and warrants that the System and the Services provided under this Agreement will substantially conform to the Specifications and the Documentation made available by Trakstar.

11.2.Disclaimer. Except as expressly provided in Section 11.1 above, Trakstar and its licensors expressly disclaim any and all representations, warranties and conditions of any kind or nature, express or implied, whether written or oral, including without limitation, representations, warranties and conditions of satisfactory quality, performance, merchantability, merchantable quality, durability, fitness for a particular purpose, title, non-infringement and those arising by statute or otherwise in law or from a course of dealing or use of trade. Trakstar and its licensors do not represent or warrant that: (a) the Services will meet the Client’s business requirements; (b) the Services will be error-free or uninterrupted or that the results obtained from its use will be accurate or reliable; or (c) all deficiencies in the System or any Services can be found or corrected. Some states do not allow limitations relating to implied warranties, so the above limitations may not apply to Client.

11.3.Acknowledgement. Where applicable, Client acknowledges that Trakstar has no control over, and no duty to take any action regarding: which of the Client’s Client Data the Client accesses via the System; what effects the Client Data may have on Client or any User; how Client may interpret or use the Client Data; or what actions Client may take as a result of having been exposed to the Client Data. Client releases Trakstar from any and all liability for Client having acquired or not acquired, used or not used, relied upon or not relied upon, acted upon or not acted upon Client Data obtained or obtainable through the System. Trakstar makes no representations or warranties concerning the content of any Client Data contained in or accessed through the System, and Trakstar will not be responsible or liable for the accuracy, completeness, copyright compliance or legality of Client Data contained in or accessed through the System.

11.4.Exclusive Remedy. Except for the exclusive remedy as provided above for service level commitments, and except for the exclusive remedy provided by Trakstar for infringement, for any breach of warranty or the failure of Trakstar to provide the services as required herein (a “deficiency”), the Client’s sole and exclusive remedy and Trakstar’s entire obligation hereunder shall be, at Trakstar’s option, for Trakstar to cure the deficiency or for Trakstar to refund an amount equal to the amount Client paid for the deficiency reduced by any benefit received by Client for the deficiency.

12.Limitations of Liability; Indemnification

12.1.Limitations.

a.TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, FOR ANY BREACH OR DEFAULT BY TRAKSTAR OF ANY OF THE PROVISIONS OF THIS AGREEMENT OTHER THAN ANY BREACH OR DEFAULT OF ADDENDUM A, UNDER NO CIRCUMSTANCE WILL TRAKSTAR AND ITS LICENSORS’ ENTIRE LIABILITY, IF ANY, EXCEED ONE TIMES (1X) THE SUBSCRIPTION FEE ACTUALLY PAID BY CLIENT TO TRAKSTAR FOR THE CONTRACT YEAR IN WHICH THE CAUSE OF ACTION FIRST AROSE. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, FOR ANY BREACH OR DEFAULT BY TRAKSTAR OF ADDENDUM A, UNDER NO CIRCUMSTANCE WILL TRAKSTAR AND ITS LICENSORS’ ENTIRE LIABILITY, IF ANY, EXCEED ONE TIMES (1X) THE SUBSCRIPTION FEE ACTUALLY PAID BY CLIENT TO TRAKSTAR FOR THE CONTRACT YEAR IN WHICH THE CAUSE OF ACTION FIRST AROSE.

b.TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT WILL TRAKSTAR AND ITS LICENSORS BE LIABLE FOR SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL LOSS OR DAMAGE, LOST BUSINESS REVENUE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF COVER, DAMAGES FOR DELAY, PUNITIVE OR EXEMPLARY DAMAGES, FAILURE TO REALIZE EXPECTED PROFITS OR SAVINGS OR ANY CLAIM AGAINST CLIENT BY ANY OTHER PERSON, REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER IN AN ACTION BASED ON CONTRACT, WARRANTY, STRICT LIABILITY, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, EVEN IF TRAKSTAR AND ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH LOSSES OR DAMAGES AND EVEN IF THE REMEDY SET FORTH HEREIN SHALL BE DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

c.EACH PROVISION OF THIS AGREEMENT THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS OF THIS AGREEMENT BETWEEN THE PARTIES. THIS ALLOCATION IS REFLECTED IN THE PRICING OFFERED BY TRAKSTAR TO CLIENT AND IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THIS AGREEMENT. THE LIMITATIONS IN THIS SECTION 12 WILL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY IN THIS AGREEMENT.

12.2.Disclaimer. To the fullest extent allowed by law, Trakstar disclaims any liability or responsibility for the reliability, availability, or operability of the Services provided through the System. By using the System, Client acknowledge that Trakstar is not responsible or liable for any harm resulting from: (a) use of the System; (b) the temporary or permanent inability to access or retrieve any content from the System; and (c) downloading information contained on the System, including, without limitation, harm caused by viruses, worms, trojan horses, or any similar contamination or destructive program. The limitations specified in this Section will survive termination or expiration of this Agreement.

12.3.One Year Limit. No Party may bring an action, regardless of form, arising out of or related to this Agreement (other than to recover fees or expenses due to Trakstar) more than one year after the cause of action has arisen or the date of discovery of such cause, whichever is later.

12.4.Indemnification by Client. Subject to the provisions contained herein, Client agrees to defend, indemnify and hold Trakstar and its officers, directors, employees, agents, affiliates, licensors, distributors, and resellers harmless against any loss, damage, expense, or cost, including reasonable attorneys’ fees (including allocated costs for in-house legal services) (“Liabilities”) arising out of any claim, demand, proceeding, or lawsuit by a third party relating to Client’s acts or omissions related to Client’s representations, warranties and covenants set forth in Section 9.1.

12.5.Indemnification by Trakstar. In the event of a third party claim against Client asserting that Client’s use of the System infringes upon or violates any U.S. patent, copyright, trade secret, or other proprietary right, as Client’s exclusive remedy, Trakstar will defend, at Trakstar’s expense, and will indemnify Client and hold Client harmless against any loss, cost, expense (including attorneys’ fees), or liability arising out of such claim, whether or not such claim is successful. In the event an injunction or order should be obtained against use of the System by reason of the allegations, or if in Trakstar’s opinion the System is likely to become the subject of such a claim of infringement, Trakstar will, at its option and its expense, and as Client’s exclusive remedy: (a) procure for the Client the right to continue using the System; (b) replace or modify the same so that it becomes non-infringing (such modification or replacement shall be functionally equivalent in all material respects to the original); or (c) if neither (a) nor (b) is practicable, refund any prepaid subscription fees, on a pro-rated basis, for Services not rendered and terminate this Agreement. Notwithstanding the foregoing, Trakstar will not indemnify Client to the extent that the claim arises because Client altered the System or used it outside the scope of use identified in the Trakstar’s user documentation. In addition, Trakstar will not indemnify Client to the extent that an infringement claim is based upon (i) any information, design, specification, instruction, software, data, or material not furnished by Trakstar, or (ii) any system from a third party portal or other external source that is accessible to Client within or from the System (e.g., a third-party Web page accessed via a hyperlink) or (iii) based upon the combination of any system with any products or services not provided by Trakstar. This Section provides Client’s exclusive remedy for any infringement claims or damages.

13.Force Majeure

Notwithstanding anything in this Agreement to the contrary, each party will be excused from performance hereunder (excluding payment obligations) for any period and to the extent that it is prevented from performing pursuant hereto, in whole or in part, as a result of delays caused by a Force Majeure Event. For purposes of this Agreement, “Force Majeure Event” means an act of God, war (whether or not actually declared), armed conflict or the serious threat of the same, hostility, blockade, military embargo, sabotage, insurrection, rebellion, act of a public enemy, riot or other act of civil disobedience, governmental act, judicial action, explosion, act of terrorism or threat thereof (including cyberterrorism), natural disaster (including without limitation asteroid strikes or volcanic activity), violent storm (including without limitation hurricanes, tornados or blizzards), atmospheric disturbance (including without limitation geomagnetic storm, solar flare or sun outage with respect to electricity grids, transformers and satellite transmissions), destruction by lightning, fire, earthquake, tsunami, flood, plague, epidemic, pan-epidemic, quarantine, civil commotion, strike or lockout or labor dispute (excluding for the avoidance of doubt strikes of Trakstar’s staff), satellite malfunction, prolonged internet outage, communications line failure or power failure.

14.Waiver of Jury Trials and Binding Arbitration

14.1.CLIENT AND TRAKSTAR ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY. OTHER RIGHTS THAT CLIENT WOULD HAVE IF CLIENT WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION. ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN CLIENT AND TRAKSTAR ARISING FROM OR RELATING IN ANY WAY TO CLIENT’S SUBSCRIPTION TO, ACCESS TO, OR USE OF THE SYSTEM WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

14.2.The arbitration will be administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and Mediation Procedures (“Commercial Rules”). The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction.

14.3.If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed, and the remaining arbitration terms will be enforced.

15.Miscellaneous.

15.1.Assignment. Neither party may assign this Agreement without the other party’s prior written consent (not to be unreasonably delayed, conditioned or withheld), and any purported attempt to do so is null and void, provided, however, that either party may, without requiring the consent of the other party, assign this Agreement and all of its rights under this Agreement to an Affiliate or an assignee in the event of a merger, sale of assets of the business to which this Agreement is related, or consolidation. Any purported assignment or delegation in violation of this Section 15.1 is null and void. No assignment or delegation relieves the assigning party of any of its obligations under this Agreement.

15.2.Choice of Law. All matters arising out of or relating to this Agreement are governed by and construed in accordance with the internal laws of the State of Delaware without giving effect to any choice or conflict of law provision or rule (whether of the State of Delaware or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of Delaware.

15.3.Entire Agreement. This Agreement and all Exhibits hereto and Trakstar’s Acceptable Use Policy, a current copy of which can be accessed here, as well as agreements and other documents referred to in this Agreement constitute the entire agreement between the Parties with regard to the subject matter hereof and thereof. This Agreement supersedes all previous agreements between or among the Parties. There are no agreements, representations, or warranties between or among the Parties other than those set forth in this Agreement or the documents and agreements referred to in this Agreement.

15.4.Export Compliance. The Services, the System, and other Trakstar technology might be subject to export laws and regulations of the United States and other jurisdictions. Each party represents that it is not named on any government denied-party list. Client further represents that it is not located, and will not access or use, or permit any User to access or use, any part of the System or Services in any U.S.-embargoed country or region (including but not limited to Cuba, Iran, North Korea, Sudan, Syria or Crimea), or access or use any part of the System or Services in violation of any applicable U.S., local or foreign export laws or regulations.

15.5.Feedback. Client may, but is not required to, provide feedback to Trakstar from time to time at its discretion, which feedback will not be treated as Client’s Confidential Information. To the extent Client does provide feedback to Trakstar, Client shall, and hereby does, grant Trakstar a perpetual, irrevocable, non-exclusive, worldwide, transferable, assignable, sub-licensable, royalty-free, fully paid-up license to use and exploit the feedback for any purpose.

15.6.Independent Contractor Relationship. The relationship between the Parties to this Agreement is that of independent contractors. Neither Party is an agent, representative or employee of the other Party. Neither Party will have any right, power or authority to enter into any agreement for or on behalf of, or incur any obligation or liability of, or to otherwise bind, the other Party. This Agreement will not be interpreted or construed to create an association, agency, joint venture or partnership between the Parties or to impose any liability attributable to such a relationship upon either Party.

15.7.Notice. Any notice, approval, request, authorization, direction or other communication under this Agreement will be given in writing and will be deemed to have been delivered and given for all purposes (a) on the delivery date if delivered by confirmed facsimile; (b) on the delivery date if delivered personally to the Party to whom the same is directed; (c) one business day after deposit with a commercial overnight carrier, with written verification of receipt; or (d) five business days after the mailing date, if sent by U.S. mail, return receipt requested, postage and charges prepaid, or any other means of rapid mail delivery for which a receipt is available. The contact information below the Parties signatures may be used by the Parties hereto.

15.8.Severability. If any term or provision of this Agreement is determined to be illegal, unenforceable, or invalid in whole or in part for any reason, such illegal, unenforceable, or invalid provisions or part thereof shall be stricken from this Agreement, and such provision shall not affect the legality, enforceability, or validity of the remainder of this Agreement. If any provision or part thereof of this Agreement is stricken in accordance with the provisions of this Section, then this stricken provision shall be replaced, to the extent possible, with a legal, enforceable, and valid provision that is as similar in tenor to the stricken provision as is legally possible.

15.9.Third-Party Beneficiaries. This Agreement does not and is not intended to confer any rights or remedies upon any person or entity other than Client and Trakstar.

15.10.Waivers. The failure by Trakstar to enforce any right or provision of this Agreement will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Trakstar.

ANHANG A

PERSÖNLICHE DATEN

1.Data Processing Addendum

1.1.A copy of the Trakstar Data Processing Addendum can be found at https://www.trakstar.com/data-processing-addendum and will be executed with Clients to whom the UK and EU General Data Protection Regulation applies.

2.CCPA

2.1.Definitions. The following definitions and rules of interpretation apply in this Agreement: (i) “CCPA” means the California Consumer Privacy Act of 2018, as amended (Cal. Civ. Code §§ 1798.100 to 1798.199), the CCPA Regulations (Cal. Code Regs. tit. 11, §§ 999.300 to 999.337), and any related regulations or guidance provided by the California Attorney General, terms defined in the CCPA, including personal information and business purposes, carry the same meaning in this Addendum; (ii) “Contracted Business Purposes” means the services described in this Agreement for which Trakstar receives or accesses personal information; and (iii) “Authorized Persons” means the persons or categories of persons that Client authorizes to provide Trakstar with personal information processing instructions, which includes Employees, Contractors, Applicants, Hiring Managers, Trainees, and Trainers.

2.2.Trakstar’s CCPA Obligations.

a. Trakstar wird personenbezogene Daten nur für die vertraglich vereinbarten Geschäftszwecke erheben, verwenden, speichern oder weitergeben, für die der Kunde personenbezogene Daten bereitstellt oder autorisierten Personen den Zugriff auf personenbezogene Daten gestattet.

b. Trakstar wird personenbezogene Daten nicht für eigene kommerzielle Zwecke oder in einer Weise, die nicht mit dem CCPA vereinbar ist, erheben, verwenden, speichern, offenlegen, verkaufen oder anderweitig zugänglich machen. Wenn Trakstar aufgrund gesetzlicher Vorschriften verpflichtet ist, personenbezogene Daten für einen Zweck offenzulegen, der nicht im Zusammenhang mit dem vertraglich vereinbarten Geschäftszweck steht, muss Trakstar den Kunden zunächst über die gesetzliche Vorschrift informieren und ihm die Möglichkeit geben, der Vorschrift zu widersprechen oder sie anzufechten, es sei denn, das Gesetz verbietet eine solche Benachrichtigung.

c. Trakstar beschränkt die Erhebung, Verwendung, Speicherung und Weitergabe personenbezogener Daten auf Aktivitäten, die zur Erreichung der vertraglich vereinbarten Geschäftszwecke oder anderer kompatibler betrieblicher Zwecke angemessen und verhältnismäßig sind.

d. Trakstar muss unverzüglich allen Kundenanfragen oder Anweisungen von autorisierten Personen nachkommen, die Trakstar dazu auffordern, personenbezogene Daten bereitzustellen, zu ändern, zu übertragen oder zu löschen oder eine unbefugte Verarbeitung zu unterbinden, zu mindern oder zu beheben.

e. Wenn die vertraglich vereinbarten Geschäftszwecke die Erhebung personenbezogener Daten von Personen im Auftrag des Kunden erfordern, wird Trakstar bei der Erhebung stets eine CCPA-konforme Mitteilung bereitstellen, die der Kunde zuvor ausdrücklich schriftlich genehmigt hat. Trakstar wird die Mitteilung ohne vorherige schriftliche Zustimmung des Kunden in keiner Weise ändern oder modifizieren.

f. Soweit dies gemäß dem CCPA zulässig ist, kann Trakstar personenbezogene Daten aggregieren, deidentifizieren oder anonymisieren, sodass sie nicht mehr der Definition personenbezogener Daten entsprechen, und diese aggregierten, deidentifizierten oder anonymisierten Daten für eigene Forschungs- und Entwicklungszwecke sowie für andere kommerzielle Zwecke wie Trendbeobachtung oder Benchmarking verwenden. Trakstar wird nicht versuchen, zuvor aggregierte, anonymisierte oder pseudonymisierte Daten wieder zu identifizieren, und wird nachgelagerten Datenempfängern vertraglich untersagen, solche Daten zu identifizieren oder zu versuchen, sie zu identifizieren.

2.3.Assistance with Client’s CCPA Obligations.

a. Trakstar wird in angemessener Weise mit dem Kunden zusammenarbeiten und ihn dabei unterstützen, seine Verpflichtungen zur Einhaltung des CCPA zu erfüllen und auf Anfragen im Zusammenhang mit dem CCPA zu reagieren, einschließlich der Beantwortung überprüfbarer Verbraucheranfragen, unter Berücksichtigung der Art der Verarbeitung durch Trakstar und der Trakstar zur Verfügung stehenden Informationen.

b. Trakstar muss den Kunden unverzüglich benachrichtigen, wenn es Beschwerden, Mitteilungen oder Nachrichten erhält, die sich direkt oder indirekt auf die Einhaltung des CCPA durch eine der beiden Parteien beziehen. Insbesondere muss Trakstar den Kunden innerhalb von [zehn (10)] Werktagen benachrichtigen, wenn es eine überprüfbare Verbraucheranfrage gemäß dem CCPA erhält.

2.4.Subcontracting

a. Trakstar kann Subunternehmer mit der Erbringung von Teilen der vertraglich vereinbarten Geschäftsdienstleistungen beauftragen. Trakstar darf gegenüber dem Subunternehmer keine Angaben machen, die nach dem CCPA als Verkauf gelten würden.

b. Für jeden eingesetzten Subunternehmer stellt Trakstar dem Kunden eine aktuelle Liste zur Verfügung, aus der Folgendes hervorgeht:

(1) The subcontractor’s name, address and contact information.

(2) The type of services provided by the subcontractor.

(3) The personal information categories disclosed to the subcontractor in the preceding 12 months.

c. Trakstar bleibt gegenüber dem Kunden in vollem Umfang für die Erfüllung der vertraglichen Verpflichtungen des Subunternehmers haftbar.

d. Für den Fall, dass Trakstar die Einhaltung der Verpflichtungen eines Subunternehmers im Zusammenhang mit personenbezogenen Daten überprüft, wird Trakstar dem Kunden die Ergebnisse dieser Überprüfung zur Verfügung stellen.

2.5.CCPA Warranties.

a. Jede Partei wird bei der Erhebung, Verwendung, Speicherung oder Weitergabe personenbezogener Daten alle geltenden Anforderungen des CCPA einhalten.

b. Trakstar garantiert, dass es keinen Grund zu der Annahme gibt, dass Anforderungen oder Einschränkungen des CCPA es daran hindern, die vertraglich vereinbarten Geschäftszwecke zu erfüllen oder anderweitig gemäß dieser Vereinbarung zu handeln. Trakstar muss den Kunden unverzüglich nach Bekanntwerden über alle Änderungen der Anforderungen des CCPA informieren, die sich nachteilig auf seine Leistung gemäß der Vereinbarung auswirken könnten.