Emergency Notification Alerts

An emergency notification system is software that sends urgent messages to large groups across multiple channels — voice, SMS, RCS, WhatsApp, email, and mobile push — during events like severe weather, cyberattacks, active-threat situations, or outages. A capable ENS supports two-way messaging so people can confirm they’re safe or ask for help, targets recipients by location or group, and logs every message for after-action review. Mitratech Preparis Alerts provides this on one system, connected to the broader business continuity program.

Business continuity and disaster recovery (BC/DR) directors, corporate safety and security teams, HR, IT and security, and facilities. Typically the BC/DR or safety and security function owns the system and administers contacts, templates, and incidents, while HR, IT/security, and facilities send or receive alerts relevant to their people and sites.

Emergency notification supports duty-of-care and emergency-communication expectations across several frameworks: ISO 22301 (business continuity management) treats communications and warning as a core capability; OSHA expects employers to be able to alert and account for workers in an emergency; the Clery Act requires timely emergency notification for higher-education campuses; and FFIEC guidance directs financial institutions to maintain crisis communications. Communication logs and incident history create the audit trail these expectations assume.

Mitratech Preparis sends across voice, SMS, RCS, WhatsApp, email, and mobile push, with automatic fallback to standard SMS when RCS isn’t supported and improved deliverability in countries that restrict SMS. It supports two-way (bi-directional) messaging, geofencing with drawn or predefined boundaries, U.S. state-level targeting, dedicated U.S. toll-free numbers for SMS, and a conference bridge with no dial-in, PIN, or password. Every message is captured in communication logs and reports, and the system connects to the Mitratech GRC platform.

Teams reach more people faster by sending one alert across six-plus channels with automatic SMS fallback, improve deliverability in SMS-restricted countries, account for their workforce in real time through two-way responses, and produce a complete communication log for after-action review. Crisis teams can be trained and certified through a knowledge center with 100+ threat-specific topics.

Standalone notification tools stop at sending the message. Mitratech Preparis Alerts is part of a connected business continuity system, so alerts, incident management and history, document sharing, crisis-team training, and reporting live together — and connect to your enterprise risk data through the Mitratech GRC Platform rather than in a silo. Opt-in AI is available across the Mitratech GRC product suite via Mitratech ARIES™.

Yes — Mitratech Preparis Alerts is a cloud-based (SaaS) system, so there’s nothing to run on-premises and alerts can be sent from any device. Documents can be shared from the cloud or accessed offline for when systems are down, and every message is logged.

Request a free demo. You’ll speak with a specialist about how your teams communicate in an emergency, get a walkthrough tailored to your environment, and receive recommendations for loading your contacts, building alert templates and groups, and setting up geofences, two-way responses, and incident tracking.