Mitratech Premium Experience
A suite of high-impact, add-on service packages for organizations seeking a more personalized experience beyond the traditional support model.
A Partnership Focused on Your Potential
At Mitratech, we don’t just offer solutions – we offer a partnership that’s centered on optimizing the potential of your Mitratech solutions and ensuring your achieve desired outcomes.
Together, we’ll work hand-in-hand to drive continuous improvement, ensure seamless adoption, and keep your operations running at peak performance.
- Expert consultation on industry trends
- Access to the latest upgrades and additional technologies & strategies for enhancing user adoption
- Application optimization
- Report enhancement
- Integration support & ongoing training
- Seamless support for updates & upgrades
Why Choose Mitratech Premium Experience?
-
Priority Service
Priority service ensures your requests are addressed promptly, with expedited attention.
-
Technical Expertise
Our technical experts provide best-practice guidance to help optimize performance, solve challenges, and achieve business goals.
-
Tailored Solutions
Tailored solutions and personalized services provide the best outcomes for your business.
-
Training and Educational Resources
Our comprehensive educational and training resources empower you with knowledge and expertise, fostering continuous growth and proficiency in our systems.
-
Increased Productivity
Hands-on support and specialized tools help you complete tasks more efficiently and get the most out of your Mitratech Experience.
-
Fast ROI
Solutions designed to drive performance and optimize your resources help maximize efficiency and profitability while delivering fast ROI.
-
Strategic Partnership
Close collaboration on your goals, expertise sharing, and a mutual focus on your success through our strategic partnership creates long-term value.
-
Holistic and Streamlined Support Experience
An integrated support experience addresses every aspect of your service needs, offering seamless assistance and efficient solutions.
Stay Agile and Ahead of the Curve.
Tap into a dedicated team that’s continuously fine-tuning your application for sustainable, long-term efficiency.
Get StartedIs Premium Experience Right for You?
Each Premium Experience package is developed to support organizations with varying needs and complexities. Whether you are looking for flexible support with Core, high-touch engagement with Select, or a strategic partnership with Elite, there is an option designed to align with your business goals.
Service-Level Delivery Needs
- Accelerated SLAs
- Extended support hours
- Personalized support experience
Inside the Mitratech Premium Experience
Get a closer look at the offerings and capabilities that make it possible for you to unlock the full potential of your Mitratech experience.
-
Expert Consultation
Stay ahead of industry trends with insights from seasoned experts who understand your unique needs.
-
Next-Gen Upgrades
Gain access to the latest enhancements and cutting-edge technologies, empowering you to adapt and thrive.
-
Application Optimization
Unlock maximum value by optimizing every aspect of your Mitratech solution to work smarter for you.
-
Advanced Reporting
Elevate your decision-making with customized report enhancements that provide the clarity and depth you need.
-
Integration & Training Support
Streamline your systems and ensure your team is fully equipped to harness the full power of Mitratech.
-
Seamless Updates
Stay effortlessly up-to-date with a hands-off approach to updates and upgrades.
Explore Our Service Offering Matrix
| Services Offered | Standard | Core | Select | Elite |
|---|---|---|---|---|
| 24/7 Online Support & Ticket Creation |
|
|
|
|
| Unlimited Problem Resolution via Client Success Center |
|
|
|
|
| Access to Knowledge Library & Self-Help |
|
|
|
|
| Standard Product Support Hours |
|
|
|
|
| Support Portal Users |
2 |
2 |
5 |
10 |
| Recurring Webinars (Live & Recorded) |
|
|
|
|
| Dedicated Premium Experience Phone Line & Email Queue |
|
|
|
|
| Access to All E-learning Paths |
|
|
|
|
| Options for 24x7 Coverage, 1 Custom Training, or 1 Operational Assessment |
|
1 option |
|
|
| Concierge Experience & Coordination |
|
|
|
|
| Dedicate Premium Experience Manager & Senior Agents |
|
|
|
|
| Configuration Support Services (10 hours/month) |
|
|
|
|
| Prioritized Initial Response |
|
|
|
|
| Annual Operational Assessment |
|
|
|
|
| Performance Dashboard & Status Page |
|
|
|
|
| 24x7 Support |
|
|
|
|
| Strategic Plan/Design |
|
|
|
|
| Roadmap Sneak Peek |
|
|
|
|
| Exclusive Interact Tickets |
|
|
|
|
©2025 Mitratech, Inc. All rights reserved.
©2025 Mitratech, Inc. All rights reserved.