Workflow Automation Use Cases

Whistleblower

Challenge

Companies need to provide employees a way to anonymously report activity that they suspect is fraudulent. What’s more, these companies need to ensure that any such reports are followed-up on and investigated and that these reports can be examined for trends and patterns.

Solution

• Allow employees to easily and confidently submit any potential suspicious activity.
• Cater for anonymous submissions where appropriate.
• Route the requests to the correct stakeholders for review and action.
• Full audit trail of any decisions or actions taken following the submission.
• Central repository for managing and tracking submissions.
• Establish monitoring and auditing procedures to continually assess the program’s performance.
• Where possible and where appropriate, keep employees informed on the status of investigations and outcomes.

Benefits

• Builds greater engagement between employees and the organisation by allowing easy, seamless, confidential interactions.
• Much better equipped to uncover risks and rectify issues before they can escalate.
• Using a single database and environment brings standardization and centralization, with ready-made security and compliance.
• Automatic audit trail that documents every step of the process along with decisions made and actions taken.
• Reporting dashboard and analysis features make it possible to quickly uncover high-risk behaviors, trends or problem employees.