Grand Fitness, a franchisee of Planet Fitness, operates over 75 U.S. locations with a workforce of nearly 1,300 employees. At their core, Grand Fitness exists to help communities live happier, healthier lives by providing accessible, high-quality fitness delivered with exceptional hospitality.
And with every new location, they stay grounded in our values: one team, one planet, respectfully direct, and always, positive vibes only.
Grand Fitness’ HR Challenge: Before Mitratech
As Grand Fitness grew in locations and employees, they faced significant challenges with their previous HR compliance systems being able to keep up.
- BACKGROUND SCREENING
Due to cumbersome administration, background checks were selectively done, only for upper-level and support staff, creating risks and inconsistencies in their background screening and hiring programs.
- I-9 COMPLIANCE
Their I-9 compliance was managed through Paylocity but lacked structure, which resulted in poor audit outcomes.
Christa Woomer, HR Partner at Grand Fitness, highlighted the need for a more comprehensive, streamlined, and integrated screening system to ensure compliance without adding extra administrative burdens on busy club managers.
The Solution: Comprehensive Background Screening with Mitratech
To address these challenges, Grand Fitness adopted Mitratech’s AssureHire background screening and I-9 compliance solutions, seamlessly integrating these tools with their existing Paylocity payroll system.
Mitratech’s Background Screening enabled thorough background checks across all employee levels, significantly improving security and compliance. The I-9 Compliance Solution simplified the onboarding process, guiding gym managers who were not HR specialists through structured documentation.
Strategically placed throughout the solutions and integrations, Mitratech’s automated processes also managed candidate communication effectively, safeguarding candidate privacy, ensuring their compliance as they grew, and enhancing overall HR functionality.
The Results: Peak Performance Achieved
Since deploying Mitratech solutions, Grand Fitness has realized significant enhancements:
- Enhanced Hiring Compliance
Comprehensive, risk-tiered background checks (matched to role, risk) boosted hiring compliance company-wide.
- Streamlined I-9 Process
Simplified I-9 documentation process, significantly reducing administrative workload for gym managers and enhancing ease of use for candidates. Now there are fewer audit worries.
- Increased Manager Satisfaction
Increased positive feedback from general managers, especially at “high-risk locations,” where streamlined vetting processes mean more compliance peace of mind.
- Improved Candidate Experience
Enhanced candidate experience through transparent, efficient communication throughout the screening process.
- Cost-Efficiency Gained
Cost savings achieved through bulk background checks, aligning expenses with company budgets.
Background Screening 
I-9 Compliance 
