Challenge

Companies need to make quick transitions during this time of pandemic, so it’s important to make sure your outside legal firms can still perform their jobs and maintain business-as-usual.

Solution

  • With TAP, customize and send an online smart form to outside counsel firms.
  • The form contains whatever questions you need to be answered in order to determine if a firm can still carry out its business functions.
  • The questionnaire responses is triaged to a specified party in Legal Ops who can then follow-up or mark resolved once answers are sufficient.
  • Easy customization allows your Legal Ops team to create surveys and questions based on company policy.
  • Automated follow-up notifications/reminders/escalations ensure timely responses.

Benefits

  • The workflow can provide a secure, confidential transaction between the Law Firm and the company.
  • Requests are submitted and processed with far greater speed and minimized errors, delays, and costs.
  • Centralized tracking and reporting allows Legal Ops to have overview of workflows in real-time.
  • Workflows are automatically archived in the Cloud for secure storage and accessibility for auditing.
  • The workflow is a pre-built template but is completely customizable to capture the information a company needs.

ROI

  • Impacts of the outbreak on operations and service continuity can be managed and mitigated quickly.
  • Fast adoption and accessibility maintains productivity by minimizing delays and disruptions.