Legal/Policy Questions
Challenge
Log, preserve and address employee inquiries and legal responses around the implementation of new policies and procedures in order to facilitate audits or regulatory review.
Solution
- Easy-to-use online self-service forms allow employees to submit policy questions for review and response by the appropriate stakeholders.
- Forms can be built in TAP with embedded business logic, dropdown fields and other features, to meet the required process.
- Communicate and document policy exceptions throughout the entire organization, and support two-way legal inquiry/response threads.
- Once submitted, questions are automatically routed to proper stakeholders/managers for review.
- Notifications and alerts can be dispatched to process participants and stakeholders at pre-designated points throughout the process.
- TAP ensures that policy and legal teams can accommodate the full range of legal enquiries while shaping their policy management infrastructure to best suit their own circumstances.
Benefits
- Tracking legal questions and responses to policy updates in a central system provides the granularity needed to easily document compliance to auditors, regulators, and authorities.
- Automation of manual processes – including logging, processing and resolution of questions – drives significant ROI.
- Reporting dashboard and analysis features make it possible to quickly review exception events, and track overall exception handling processes holistically, providing a single source of truth.
- Intuitive built-in tools ensure policies and exceptions are efficiently managed and enforced, while accurately maintained, distributed, and attested to.
