Why Having a VRM Software User Group Matters
Have you ever wished that a piece of software could be updated and tailored as your organization’s needs change? Most industries today are constantly evolving as technology is accepted and integrated.
This is why choosing a vendor management software solution that supports user groups is so important. User groups provide valuable insight into customer needs and drive improvements to the software.
A software user group is a set of professionals with similar interests, goals, or concerns devoted to a particular technology, application, corporation, or even to a specific product. Members have regular meetings, whether done annually or quarterly, globally or regionally, face-to-face or online. These are valuable forums for both customers and vendors.
User groups lead to the standardization of best practices that are shared by expert users and teach customers about the product they utilize. Software companies learn how to refine the product according to their customers’ needs. In the case of vendor risk management (VRM), the benefits of user group feedback are delivered directly to the customers, requested changes being designed and implemented into the software.
The benefits of a user group
User groups provide an opportunity to identify and voice any specific needs users have that require new features and/or enhancements to existing products or platforms. Risk management software companies want your organization to create value for both your organization and their products by exploring functions and techniques that will streamline and enhance your vendor management program.
Annual user group meetings reveal new features and how to best use them to gain efficiencies within various programs. This network of individuals sharing common needs with each other provides access to best practices, expert experience, and resources needed to increase productivity and your bottom-line.
User groups can be full-fledged communities
Some companies don’t believe in the value of a user group. Why? Your guess is as good as ours. Without feedback from existing users regarding potential inefficiencies, the software can become obsolete or irrelevant for the customer organization it’s supposed to serve. User groups provide a means for customers to share information on best practices, tips, and tricks with one another.
User groups are vital to delivering industry-leading solutions to customers. Your VRM software solution should be dedicated to regular interactions with user groups, building an energized, innovation-focused community that benefits everyone.
Ultimate, user groups help hold providers accountable for meeting their customers’ needs. And users who participate will also gain valuable experience they can apply within their organization. It’s a critical customer service tool for any software-as-a-service solution.