Hotline Standard Addendum

The terms contained in this Addendum shall only apply to the Services for the Standard Hotline Services (“Hotline Services”) on the Order Form between Mitratech and Customer.  In the event of a conflict between the terms of the Agreement, the Order Form, and the remainder of this Addendum, the Addendum shall control.

1. As part of the use of the Services, (the anonymous hotline reporting services (referred to herein as “Hotline Services”)) the following shall apply:
   1. All contact reports will be assigned a unique File ID (“Reports”) and shall be retained by Mitratech so long as Customer remains a client of Mitratech. 
   2. Mitratech will provide Customer a copy in English of the information relayed by the reporter (“Reporter”) and will make its best effort not to jeopardize the anonymity of the reporter if he or she elected to remain anonymous.
   3. Mitratech will maintain network security as necessary to protect the anonymity of the Reporter.
   4. Mitratech will provide Reporters with an option of follow-up communications.
   5. Mitratech will maintain adequate capacity on its network during the term of this Agreement to meet Customer’s usage requirements.
   6. Customer will provide all recipients designated to receive the Reports. Customer may revise the information provided as needed.
2. Permissible Use(s). The hotline services are to be used for the reporting of wrongdoing by Customer’s stakeholders (including employees, vendors, volunteers, contractors, and customers) or such other activities.
3. Account Usage Review. Mitratech reserves the right to review Customer’s account and take further action if account usage is beyond normal standards, Customer’s hotline program has impermissible use, or Customer’s hotline program is detrimental to Mitratech’s other customers’ ability to use the service. If Mitratech determine that Customer’s usage exceeds normal standards, Mitratech will use commercially reasonable efforts to inform Customer and provide Customer with the opportunity to correct the improper usage. If Customer fails to correct usage activity to conform to normal standards, Mitratech may exercise its right to transfer the service to a more appropriate pricing plan or terminate the service with 30 calendar days’ notice.
4. Upon Termination:
   1. Download of Data. Upon termination of the Hotline Services, Customer shall have thirty (30) days from the date of such termination to download its data from the Company Case Management System after such time the data will be destroyed.
   2. Upon termination of the Hotline Services, Customer shall use commercially reasonable efforts to inform its employees to cease submitting reports to Company.

[End of Hotline Standard Addendum]