Helping Customers Find Success, One Use Case at a Time

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In this blog article, we take a look at the journey Alyne’s Customer Success Team embarks with all Alyne customers. Our team members are dedicated and passionate about unifying and managing every stage of the customer relationship by adding value to existing operations and perspectives. Alyne’s Customer Success Team strives to provide ongoing guidance to all customers towards achieving their Governance, Risk and Compliance goals.

Alyne’s Customer Success Team supports your organisation’s business strategy, one Use Case at a time.

Onboarding New Customers

Our most successful customers start off with one ‘quick win’ or one successfully implemented Use Case. When onboarding a new customer, one of the first recommendations any of our experts would give is to start by focussing on 1 or 2 Use Cases (e.g., ISO 27001 Certification, Vendor Governance and Third-Party Risk, etc).

Working on too many ideas at the same time often generates confusion, mistakes, and frustration. Alyne’s priority is to ensure customers don’t get overwhelmed by biting off more than they can chew. Instead, help them implement specific Use Cases successfully and in a structured way. In fact, our dedicated Alyne Customer Success Team offers continual support for all Alyne Customers with specific hands-on workshops, training, and ongoing support powered by functional and technical expertise.

Personalising Our Platform to Fit the Customer’s Business Profile

Once an instance is set up, it will be configured according to the Customer’s specific preferences and all different Users will be specified. Next, the Customer Success Team will kickstart the specific training needed, to meet the selected Use Case, to what we call the Alyne Champions: identified core Alyne Users in the Customer’s organisation. Concurrently, the team would also conduct Use Case specific and/or general platform training for any other Users that will be leveraging Alyne’s technology on a less frequent basis.

Further Implementation of Additional Use Cases

As soon as all Alyne Users are onboarded and after the first Use Case is implemented and running successfully, the Alyne Customer Success Team would suggest the implementation of additional Use Cases based on the organisation’s needs, line of business, etc. The main objective is to further deploy strategically selected Use Cases that can effectively enable customers to leverage Alyne’s SaaS solution to put them at the forefront of their Cyber Security, Risk Management and Compliance objectives.

Ongoing Support

Although after going through this journey, Alyne Customers are no longer new to our technology, our Customer Success Team continues providing Customers with any additional Use Case specific training and workshops necessary to ensure that our solution perfectly aligns with their business strategy.

The Alyne Customer Success Team aims to consistently add value to Alyne Customers throughout their journey. In fact, just a quarter into 2021, our existing Customer base has greatly expanded its Use Case implementations. We believe that this increase in the demand for Alyne is a combination of both success with the Alyne platform and a positive experience with our Customer Success Team.

At Alyne, we place heavy emphasis on an integral part of our service delivery: ongoing support. We believe this is key to ensure all our Customers are able to address any challenges they might face. Our Customer Success Team always encourages Alyne Users to reach out at: [email protected], should they require any form of assistance.

Article written by Eunice Cheah, Marketing Associate, in collaboration with Christina Casino, Senior Customer Success Consultant.