1.5 Million Expert Cases
1.5 Million Expert Cases

Mitratech’s Mineral Experts Answer Over 1.5 Million HR and Compliance Questions

Susan Anderson |

Our certified Mineral Experts have been giving actionable HR and compliance guidance to businesses across the US for over a decade. This week we celebrate answering our 1.5 millionth customer question.

An office manager in Michigan has gotten their first request for leave under FMLA and isn’t sure where to begin. An HR director in California needs to conduct a harassment investigation and doesn’t want to miss any steps. A business owner in Georgia is preparing to terminate an employee due to poor performance and could use guidance on making it as smooth as possible.

These are examples of the challenges our customers are facing and why they turn to us for expertise. They contact us when they need quick answers, advice, and guidance from experts who understand the pressures on their business and can provide them with peace of mind that they are keeping their company compliant. Just as significant as it is for the Mineral Experts to answer our 1.5 millionth HR and compliance question, we are proud to have done so while maintaining a 4.9 out of 5.0 customer satisfaction score!

That’s a huge impact. We’re humbled and honored by it.

Overcoming HR and compliance challenges

HR and compliance have grown more complex and overwhelming every year. In just the last few months alone, the federal government has reinstated a longstanding independent contractor test, published final regulations for the Pregnant Workers Fairness Act, and increased exempt employee minimum salaries. States have updated leave regulations, added military protections, released new workplace posters, and expanded privacy, wage, and discrimination protections. In fact, more than 120 new HR and compliance policies went into effect in 2023 alone.

Even when HR and compliance requirements aren’t new, businesses are trying to keep up with their ever-evolving business environment. Benefits, leaves and time off, wage and hour, HR administration, and employee management are always challenging to manage and stay compliant.

Mineral areas

Innovative technology

While we love celebrating this milestone of 1.5 million answers to customer questions, our Mineral Experts wouldn’t be successful without the backing of our proprietary Mineral Platform, our content library and resources, and a suite of tools like our automated handbook builder, learning management system and courses, benefits document creator, and OSHA logs. This technology helps our Experts make an impact in a short amount of time.

For 35 years, Mitratech has been a go-to partner for businesses looking to streamline compliance, manage risk, and thrive in today’s dynamic environment. With dispersed workforces on the rise, new technologies emerging constantly, and regulations evolving at breakneck speed, collaboration between HR teams and their support systems is crucial. That’s where Mitratech steps in, offering the only fully automated solution for achieving compliance and transparency across these critical functions.

Our customers say it best

We’re proud to meet our customers where they are at on their HR and compliance journey – but don’t just take our word for it! Hear from our customers how they have benefitted:

“I turn to Mineral for guidance to confirm my own understanding of laws and best practices. I often use the replies from my HR chats with Mineral Experts to substantiate recommendations I make to our management team. Mineral often helps to validate information and responses I’ve collected from other sources. All of this has helped me build confidence and trust among my peers, where I function as the sole HR professional advising employees and managers.
—Tara Chhabra, HR Manager, Saratoga Springs Public Library
“Each time I call a Mineral Expert, I’ve gotten a detailed answer to my question along with a follow-up email that clearly reiterates the solution. Every person I’ve talked to has provided expert advice and is clearly focused on getting me the answers I need. As a result, I have the confidence to make policies and decisions with the information I receive from Mineral. 
—Deborah Critser, Office Manager, Choice Drilling, Inc. 
I love having a quick way to gain valuable and educated responses to my HR questions. As an HR team of one, it is invaluable to have someone to get a second opinion. Thank you for helping me build my confidence and gain credibility with my company.
– Kaitlyn Ehlke, Human Resources Manager, Fox River Mills 

Where to learn more

Check out all of Mineral and, if you’re already a Mineral customer, you can search and review hundreds of sample questions and answers on the Mineral Platform.

Our focus? On your success.

Schedule a demo, or learn more about Mitratech’s products, services, and commitment.

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