Service Catalog Requests
Challenge
Automate the processes for creating service catalog workflows to drive catalog request fulfillment.
Solution
- TAP allows users to design simple workflows to fulfill simple orders, or more complex workflows for more complex orders.
- Self-service online forms direct requesters through an error-free request and checkout process.
- Forms and workflows are easily designed and edited using TAP’s intuitive interface.
- Purchasing agents or managers receive automatic notifications if they’re required to review a request.
- Upon checkout or approval, request workflow can be linked to a fulfillment workflow which runs when those specific items are ordered.
- If desired, requester can be notified automatically of projected fulfillment timing.
- Submitted or approved requests can also be routed through Accounting or other departments.
Benefits
- Automating the Service Catalog Request process ensures accurate fulfillment, time and cost savings for mundane processes.
- Central dashboard provides visibility and close monitoring of all catalog requests.
- Centralized archiving of workflow data allows immediate or historical review of all requests, helping satisfy Sarbanes Oxley compliance.
